Order Processing Coordinator

Description:

·        The Order Processing Coordinator plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department.

·        This position is an integral part of our manufacturing plant and is on-site in Foxboro, MA.

What will you do?

·        Efficiently process, prepare, and release orders using order tracking and CRM systems.

·        Conduct thorough customer order inspections, making necessary revisions based on customer requests (e.g., tags, quantities, shipping information).

·        Collaborate with internal departments to gather and provide updates on order status, shipping dates, prices, critical orders, and scheduling freight forwarders.

·        Confirm orders, update shipping status, and promptly notify customers of any backorders or delivery delays.

·        Provide initial support by researching and resolving order-related inquiries, ensuring accurate and up-to-date information within systems.

·        Generate shipping and export documentation as required for shipments and orders.

·        Ensures invoices are processed accurately and distributed to customers on schedule

·        Monitor customer requests and inquiries using communication platforms.

·        Generate reports on customer orders and backlog.

·        Collaborate closely with manufacturing operations to ensure order dates are met

Education:

·        High School Diploma/GED required.

·        Previous experience working in Customer Service or Order Entry/Processing related roles.

·        Excellent verbal and written communication skills.

·        Proficiency in Microsoft Office, SAP, and using digital tools.

·        Preferred experience working in manufacturing operations.