Order Processing Coordinator

Description:

• The Order Processing Coordinator plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department.
• This position is an integral part of our manufacturing plant and is on-site in Foxboro, MA.

What will you do?

• Efficiently process, prepare, and release orders using order tracking and CRM systems.
• Conduct thorough customer order inspections, making necessary revisions based on customer requests (e.g., tags, quantities, shipping information).
• Collaborate with internal departments to gather and provide updates on order status, shipping dates, prices, critical orders, and scheduling freight forwarders.
• Confirm orders, update shipping status, and promptly notify customers of any backorders or delivery delays.
• Provide initial support by researching and resolving order-related inquiries, ensuring accurate and up-to-date information within systems.
• Generate shipping and export documentation as required for shipments and orders.
• Ensures invoices are processed accurately and distributed to customers on schedule
• Monitor customer requests and inquiries using communication platforms.
• Generate reports on customer orders and backlog.
• Collaborate closely with manufacturing operations to ensure order dates are met

Education:

• High School Diploma/GED required.
• Previous experience working in Customer Service or Order Entry/Processing related roles.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, SAP, and using digital tools.
• Preferred experience working in manufacturing operations.