Order Manager

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Join a Top 10 Global Workplace

For the 15th consecutive year, World Wide Technology has secured a place among the best companies to work for worldwide, ranking 10th on Fortune's Global list of best workplaces. That's not a coincidence. It's the result of a culture built around one belief: our people are our greatest asset. Join us, and you'll be joining a truly international, fast-growing organisation that invests in your growth as much as it does in its technology.

Who we are

World Wide Technology is a global technology solutions provider with more than $20 billion in annual revenue and over 14,000 employees worldwide. Since 1990, we've grown from a technology reseller into one of the largest privately-held companies in the world, partnering with 80+ of the Fortune 100 and top technology providers like Cisco and NVIDIA. Our expertise spans AI, cybersecurity, digital transformation, cloud and data center infrastructure, networking, data analytics, and automation - helping organizations bring transformational ideas to life, safely and at scale.

Behind every solution we deliver is a robust global supply chain and logistics operation, and our Order Management teams are essential to keeping that engine running for customers around the world.

Be the person customers count on.

Every order has a story, and you make sure it ends well. As Order Manager, you own the journey from quote to delivery for your customers. You know where their orders are, you spot problems before they do, and you keep everyone moving: the lab, the warehouse, Program Management and the customer.

If you like variety, puzzles to solve and being the go-to person, this is your kind of job. No two days look the same.

What you'll do

• Own customer engagement on order status and deliveries for your set of customers, and manage their order book
• Coordinate the fulfilment process from quote to complete delivery, as the scope of each program requires
• Process internal orders and manage reservations
• Solve problems actively when something goes off track, and work with cross-functional teams to fix the cause and improve the process
• Keep dates accurate in Oracle
• Report on and analyse data, and manage KPIs and metrics
• Stay in regular contact with lab and warehouse staff so products arrive on time
• Work closely with the Program Management team to align on customer expectations
• Handle customer service activities such as returns, replacements and inventory discrepancies
• Read, write and follow general work instruction processes
• Take on other job-related duties as assigned

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What you bring

• An HBO degree and 2-3 years of experience in a similar role
• Excellent internal and external customer service skills
• Strong verbal and written communication
• ERP experience
• An analytical mindset with a focus on critical thinking
• Good organisation and time management, and the ability to meet deadlines
• Self-motivation and high productivity
• Ideas for improving processes, and the drive to put them into practice
• The ability to accept direction
• All of the WWT core value traits

What we offer

• A competitive salary aligned with your experience
• 25 vacation days, plus 3 extra days per year
• A premium-free pension: WWT invests in your future at no cost to you
• An excellent bonus scheme
• Global benefits as part of a worldwide organisation
• A high-performing, collaborative culture with real opportunities to grow and help shape a growing operation

WWT is an equal opportunity employer. We are committed to building a diverse, inclusive environment where all employees can thrive.

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