Collaborate with production planning, material control, logistics, and warehouse to complete fulfillment. Communicate urgent or escalated issues to supervisors and cross-functional teams.
Numbers & Facts
Location
TX
Description
Create, validate, and update customer orders in ERP according to customer requirements
Track backlog status and coordinate committed shipment schedules
Collaborate with production planning, material control, logistics, and warehouse to complete fulfillment
Provide order status, delivery forecasts, and exception reports to customers
Prepare daily/weekly dashboards on backlog, shipment status, and delivery performance
Maintain order documentation and ensure configuration and document accuracy
Support issue resolution for shortages, delays, mismatches, or shipment documentation
Communicate urgent or escalated issues to supervisors and cross-functional teams
Assist in continuous improvement of O2S (Order-to-Ship) processes and SOP
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(1) Bachelor's degree in business, supply chain, or related fields.
(2) Experience in order management, planning, or customer operations."