Order Management Specialist

Our client, a global manufacturer serving industrial and specialty materials markets, is seeking an Order Management Specialist to join their team. This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys coordinating customer orders, inventory, logistics, and delivery execution.

The Order Management Specialist serves as a key liaison between customers and internal teams, ensuring orders are processed accurately, deliveries remain on schedule, and communication is proactive throughout the order lifecycle.

Key Responsibilities

Order Management & Customer Support

• Manage customer orders from entry through delivery with a high degree of accuracy

• Process and maintain orders within SAP and other business systems

• Monitor order status, inventory availability, and shipment schedules

• Proactively identify and communicate potential delivery risks or delays

• Serve as a primary point of contact for order-related customer inquiries

• Maintain accurate order documentation and customer records

Cross-Functional Coordination

• Partner closely with Sales, Supply Chain, Operations, and Shipping teams to ensure successful order execution

• Coordinate shipment readiness activities to support on-time delivery performance

• Communicate order updates and resolutions to both customers and internal stakeholders

• Build strong working relationships across multiple departments

Process Improvement

• Support continuous improvement initiatives related to order management and customer experience

• Identify recurring issues and recommend process enhancements

• Utilize Microsoft 365 tools and business systems to improve operational efficiency

Qualifications

Required

• High School Diploma or equivalent

• 2+ years of experience in order management, customer operations, logistics coordination, customer service, supply chain support, or related operational roles

• Strong organizational skills and attention to detail

• Excellent written and verbal communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency with Microsoft Office and Microsoft 365

Preferred

• SAP or ERP system experience

• Experience in manufacturing, distribution, logistics, industrial, or supply chain environments

• CRM system experience

• Experience supporting order fulfillment, inventory coordination, shipping, or customer operations

Ideal Backgrounds

Candidates may come from roles such as:

• Order Management Specialist

• Customer Operations Specialist

• Logistics Coordinator

• Supply Chain Coordinator

• Order Fulfillment Specialist

• Sales Support Specialist

• Customer Account Coordinator

• Customer Service Representative within a manufacturing or distribution environment

This is an excellent opportunity for someone who enjoys operational coordination, problem-solving, and working across teams to ensure customers receive a best-in-class experience.

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