Order Management Specialist

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Order Management Specialist

BH Job ID: 4539

SF Job Req ID: 19082

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Order Management Specialist

Location: Campbellsville, KY

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

If you're someone who enjoys keeping things moving, solving problems, and being the person others can count on, this could be a great next step. As an Order Management Specialist, you'll help support a smooth customer experience by coordinating orders from entry through shipment, partnering with internal teams, and keeping customers informed along the way. This is a role for someone who enjoys balancing detail, communication, and follow-through - and who takes pride in getting things done the right way.

You don't need to be a highly senior expert to succeed here. This is an excellent opportunity for someone earlier in their career or building on a few years of related experience in customer service, order support, operations, or a similar business environment. You'll join a close-knit team that works collaboratively, supports one another, and offers meaningful exposure to other parts of the business. The ideal person is organized, responsive, customer-minded, willing to learn, and comfortable working through questions or challenges with a team-oriented approach.

Responsibilities:

• Customer, Channel Partner & Distributor Support

• Act as key liaison between assigned Channel Partners and operations to ensure timely delivery of goods.

• Develop and cultivate effective relationships with key accounts/distribution partners.

• Manage customer expectations by clearly communicating commitments, including delivery dates and problem resolution, while keeping customers informed of order status, issues, and updates.

• Execute daily tasks and customer responses with a sense of ownership and urgency.

• Provide support and training to distributors on order entry application.

• Order Management & Fulfillment

• Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, email, and websites to ensure 100% customer satisfaction.

• Manage Sales Order bookings/backlog in relation to dates, holds, quotes, and P.O. errors.

• Coordinate cancellation requests with supplier/customer to avoid discrepancies or excess inventory.

• Systems, Tools & Process Execution

• Provide high-quality service through efficient use of all Oracle/CRM functionalities related to order fulfillment and customer activity.

• Identify improvements by using IR Lean tools and methodology through MDI, 9-steps, and RIEs.

• Cross-Functional Leadership

• Demonstrated ability to lead cross-functional projects and people without direct authority.

Requirements:

• High school diploma or GED
• 2+ years of experience working in a customer-facing role that involves responsiveness, follow-through, and strong communication skills.
• 1+ year of experience regularly using an ERP, CRM system or similar system as part of daily work responsibilities.
• 1+ year of experience using Microsoft Office products as a regular part of daily work responsibilities.

Core Competencies:

• Customer Focus - Strong service mindset with the ability to communicate clearly, build trust, manage expectations, and support a positive customer experience.
• Ownership & Follow-Through - Takes responsibility for daily tasks, customer responses, and order issues with urgency, accountability, and reliable follow-up.
• Organization & Prioritization - Able to manage multiple orders, requests, deadlines, and customer needs while keeping details accurate and work moving.
• Attention to Detail - Maintains accuracy when working with order entry, purchase orders, dates, holds, quotes, account details, and system transactions.
• Resourceful Problem Solving - Uses available tools, notes, systems, documentation, and team resources to work through questions and resolve issues effectively.
• Team Collaboration - Works well with operations, sales, finance, suppliers, distributors, and internal partners to support order flow and customer commitments.

Preferences:

• Education & Experience: Associate's or bachelor's degree; however, relevant experience, customer focus, communication skills, and ability to learn are more important than formal education. Brining prior experience in order management, order fulfillment, distribution support, or related business support environment preferred.
• Systems & Tools: Experience with Oracle, SAP, Salesforce, or similar platforms is especially valued.
• Order & Account Support: Experience supporting order entry, order fulfillment, shipment coordination, invoicing, backlog management, customer account activity, purchase orders, holds, quotes, pricing, payment terms, or order discrepancies.
• Customer, Distributor & Channel Support: Experience supporting customers, distributors, channel partners, key accounts, or customer-facing operations.
• Finance Exposure: Background in a coordinator role as accounts receivable, accounts payable, billing, invoicing, or finance-related support work is a plus

Travel and Work Arrangements

• This role is based on site in Campbellsville, KY in a manufacturing facility
• The office space is located on the second floor and is accessible by stairs; the building does not currently have elevator access.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.