Location: Sugar Land, TX (Fully Onsite)
Pay: $23/hour
Schedule: MondayFriday, 8:00 AM5:00 PM
Employment Type: Temporary, approximately 2 months (FMLA coverage)
Dress Code: Business casual
Job Summary: We are seeking an organized and detail-oriented Order Management Representative for a temporary assignment. This role supports customer orders, shipping coordination, inventory research, and sales reporting while ensuring orders are processed accurately and delivered on schedule. The ideal candidate has at least 2 years of order management experience, strong communication skills, and proficiency in Microsoft Excel.
Key Responsibilities:- Receive, review, and enter customer purchase orders into SAP or other order management systems.
- Verify pricing and inventory availability and release orders for warehouse processing.
- Maintain customer records, shipping instructions, and order documentation.
- Coordinate with warehouse, shipping, sales, and inventory teams to ensure timely and accurate order fulfillment.
- Use Excel to analyze sales and inventory reports, manage order allocations, and support shipping logistics.
- Research customer claims, shipping discrepancies, inventory shortages, and potential chargebacks.
- Process returns, international orders, and e-commerce order requirements.
- Monitor customer websites for accurate product information and coordinate updates with internal teams.
- Provide professional customer service and assist with additional reporting and administrative tasks as needed.
Qualifications:- Minimum 2 years of order management experience.
- Proficiency in Microsoft Excel.
- Experience with SAP or Oracle preferred.
- Strong verbal and written communication skills.
- Excellent attention to detail, organization, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Strong customer service skills and ability to collaborate across departments.
- Degree not required.