Order Management Representative, Customer Service Representative

Job Title: Order Management Representative / Customer Service Representative

Location (city, state): Charlotte, NC

Compensation: $18–$23/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• 3+ years of customer service experience
• 3+ years of SAP experience (order processing & master data preferred; flexibility available)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong Excel skills, including VLOOKUP and related functions
• Excellent written and verbal communication skills
• Strong attention to detail, organizational, and problem-solving abilities
• Ability to multitask and manage time effectively
• Professional demeanor with strong customer relationship skills

Job Description:

The Order Management Representative / Customer Service Representative is responsible for supporting customer service operations, including order processing and communication with customers, sales agents, and internal teams. This role involves handling purchase order inquiries, processing payments, resolving issues, and ensuring a high level of customer satisfaction in a fast-paced environment. The ideal candidate is a motivated, detail-oriented professional who thrives in a collaborative team setting and delivers exceptional service.

Industry: Consumer Goods / Retail

Work Schedule: Onsite, Monday–Friday (5 days per week)

About Our Client:

Our client is a well-established organization with a collaborative and energetic team environment. The team is highly supportive, communicative, and values strong teamwork and engagement.

Key Responsibilities:

• Answer inbound calls and manage order processing and order-related inquiries
• Provide customer support regarding order status, backorders, product availability, shipping, returns, and general inquiries
• Communicate with sales agents, customers, and internal teams to resolve issues
• Assist with trade shows, special orders, and sales/marketing initiatives
• Manage customer expectations and provide timely updates
• Partner with Accounts Receivable to resolve payment-related issues
• Maintain accurate records and perform additional duties as needed

Perks:

• Collaborative and supportive team environment
• Hands-on experience in a fast-paced, customer-focused role
• Opportunity to gain experience with SAP and cross-functional teams

Additional Details:

• Contract role (mid-June through approximately late October)
• Position is covering a maternity leave (starting July 20)
• Team size: 6 members
• Reporting to: Order Management/Customer Service Manager

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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