Business-to-Business (B2B), Communication Skills, County Ordinances, Customer Relations, Customer Support/Service, Data Analysis, Data Cleaning, Data Quality, Develop and Maintain Customers, Distribution Channel, Electronic Data Interchange (EDI), Inventory Levels, Logistics, Manufacturing, Multitasking, Operational Support, Operations Management, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pivot Tables, Problem Solving Skills, Record Keeping, Retail, Root Cause Analysis, State Laws and Regulations, Supply Chain, Time Management, Vlookups
Order Management Coordinator (B2B)| Direct Hire | Irvine | $60,000 - $72,800 annually
Ultimate Staffing is partnering with an Irvine-based Manufacturer seeking a Order Management Coordinatorto support key retail and sitribution partners.
Location: Fully onsite in Irvine, CA
Status: Direct Hire
Schedule: Monday - Friday 7am - 4pm; earlier start times available and preferred
Salary: $60,000 - 72,800 annually
Perks & Benefits:
- Comprehensive benefits package (medical, dental, vision, 401k + match)
- Annual bonus opportunities
- Daily catered meals and stocked office
- Free gym onsite
- High-growth environment with strong career progression opportunities
Key Responsibilities:
Order Management & Fulfillment
- Manage high-volume EDI and manual orders from entry through completion
- Accurately input, review, and validate order data, resolving discrepancies proactively
- Monitor inventory levels and flag potential shortages or fulfillment risks
- Coordinate closely with production and logistics teams to ensure on-time delivery
Customer & Account Support (B2B)
- Serve as a primary point of contact for retail buyers, distributors, and partner businesses (not individual consumers)
- Communicate with major stores, retail partners, and their representatives regarding orders, timelines, and issues
- Respond to inquiries primarily via email, with some phone interaction as needed
- Provide clear, professional updates on order status, delays, or changes
Issue Resolution & Operational Support
- Investigate and resolve order, product, or delivery issues with urgency and accuracy
- Identify root causes and implement solutions while maintaining strong customer relationships
- Maintain detailed records of all interactions, transactions, and resolutions
Data & Reporting
- Utilize Excel to manage and analyze order data, inventory, and operational workflows
- Work with pivot tables, VLOOKUPs, and formulas to track and validate information
- Support reporting needs and maintain clean, organized data systems
Qualifications:
- Proven experience in customer operations, order management, or customer service role within a manufacturing, supply chain, or logistics environment.
- Advanced Excel skills (pivot tables, VLOOKUPs, formulas)
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Strong communication skills, especially in written/email-based correspondence
If you thrive in fast-paced envirnonments, operate three steps ahead, and consistently go above and beyond submit your resume today to be considered for this impactful opportunity!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Ultimate Staffing Services