Order Management Associate

The Order Management Associate is a member of the Order Management Team and is primarilyresponsible for answering incoming phone calls and distributing them to the appropriate department.PRIMARY JOB DUTIES:

Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary

Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact

Review and distribute all incoming Sales emails

Provide order tracking and shipment status updates

ESSENTIAL KSA's (Knowledge, Skills, Abilities):

Ability and comfort working with computer applications - ample experience working in NetSuite

Capacity to work with Instrumart's telecommunications system, Dialpad

Excellent attention to detail

Fast and accurate typing skills

Capability to work in a fast-paced environment

Ability to communicate in a clear and helpful manner when corresponding with customers

Skilled time manager with a strong drive toward productivity

Active listener - giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

High levels of dependability

Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart

PREFERRED SKILLS:

Familiarity with NetSuite or similar business management software

Experience using a cloud-based telephone system

Experience sharing a workload while working as part of a team

Experience working in an open office environment