Highlights
This role manages customer inquiries, resolves issues related to products, pricing, invoicing, and logistics, and identifies opportunities to improve processes and overall service delivery. Manage customer inquiries throughout the entire order lifecycle, from order placement through delivery, while proactively identifying and resolving potential concerns.
Numbers & Facts
| Location | Indianapolis, IN |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
Description
Hello,
Our client is currently seeking a Order Fulfillment Specialist for a prominent client of ours. This position is located in Indianapolis, IN. Details for the position are as follows:
Job Description:
Duration:18 months
The Order Fulfillment Specialist is responsible for ensuring a seamless order-to-delivery experience for customers. This role manages customer inquiries, resolves issues related to products, pricing, invoicing, and logistics, and identifies opportunities to improve processes and overall service delivery.
Key Responsibilities
- Manage customer inquiries throughout the entire order lifecycle, from order placement through delivery, while proactively identifying and resolving potential concerns.
- Process order replacements, returns, credits, debits, and order changes in accordance with established procedures and guidelines.
- Provide specialized customer support and subject matter expertise by tracking, analyzing, and reporting on specific customer functions and activities.
- Coordinate communications related to product promotions, process changes, and marketing programs.
- Serve as a key resource for internal and external stakeholders, recommending process improvements that enhance customer satisfaction and service delivery.
- Monitor customer and product trends to proactively identify issues, resolve concerns, and negotiate effective solutions with internal teams.
- Maintain and continuously improve the quality system to support organizational quality objectives and service standards.
- Collaborate cross-functionally with internal teams to resolve order, product, pricing, invoicing, and logistics issues.
- Complete special projects and other duties as assigned by management.
Minimum Requirements
- Associate’s Degree with at least 1 year of customer service experience, OR 3+ years of customer service experience in lieu of a degree.
- Strong verbal and written communication skills.
- Excellent problem-solving and customer service abilities.
- Ability to manage multiple priorities and work effectively with both internal and external stakeholders.
- SAP and Salesforce experience preferred.
If you are interested in hearing more about the position please respond to this posting with your resume attached!
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.