Order Fulfillment Specialist (Hybrid)

This role handles customercommunications, order changes, returns, credits/debits, pricing, invoicing, andlogistics while partnering with internal teams to resolve issues and improveprocesses. Role Overview The Order Fulfillment Specialist manages the end-to-end customer orderexperience from inquiry through delivery.

Our client, a worldleader in life sciences and diagnostics, is looking for a “OrderFulfillment Specialist” based in Indianapolis, IN(Hybrid).

Job Duration: LongTerm Contract (Possibility Of Extension)

Pay Rate : $26/hr on W2

Company Benefits: Medical, Paid Sickleave, 401K

Hybrid – On-siteTues/Wed/Thurs; Remote Mon/Fri after training

Hours: 9 AM–6 PM EST;Training 8 AM–5 PM EST

Role Overview The Order Fulfillment Specialist manages the end-to-end customer orderexperience from inquiry through delivery. This role handles customercommunications, order changes, returns, credits/debits, pricing, invoicing, andlogistics while partnering with internal teams to resolve issues and improveprocesses.

Key Responsibilities

• Manage customer inquiries and orders from initiation through delivery via phone and email.
• Process order changes, replacements, returns, credits, and debits.
• Troubleshoot issues related to pricing, invoicing, products, and logistics.
• Track and analyze customer/order trends and proactively resolve issues.
• Coordinate product promotions, process changes, and marketing initiatives.
• Partner with internal and external stakeholders to resolve customer issues and improve service.
• Identify process improvements and support quality objectives.
• Provide reporting, specialized support, and assistance with special projects.

Required Qualifications

• Associate’s degree + 1 year of customer service experience, or 3+ years of customer service experience.
• Strong verbal and written communication skills.
• Experience with order management, order fulfillment, customer service, or related operations.
• SAP and Salesforce experience preferred.
• Strong problem-solving, organization, and multitasking abilities.
• Ability to work effectively in a hybrid, on-site environment.

If interested, pleasesend us your updated resume at

hr@dawarconsulting.com

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akansha@dawarconsulting.com