Highlights
Handling mostly inbound calls and emails from dealers, answering questions regarding products, must be able to handle difficult customers in a professional manner, changing codes on orders, etc. Job Duties: Research, analyze and respond to complex order status inquiries by utilizing host systems and communication with factory/supplier contacts.
Numbers & Facts
| Location | Olathe, KS |
| Job Type | Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$23 Per Hour |
| Company Size | 501 - 1000 |
| Year Founded | 1998 |
| Headquarters | Farmington Hills, MI, US |
| Website | http://www.kyyba.com/ |
Description
Job Title: Order Fulfillment Coordinator
Location: Olathe, KS 66061
Duration : 12+ Months Contract with the possibility of extension based on performance and client needs
Shift: 1st shift position (8 am to 4:30 pm) with minimal overtime
Pay Range : 20$/hr.- 23$/hr. on W2
Job Duties:
Research, analyze and respond to complex order status inquiries by utilizing host systems and communication with factory/supplier contacts.
This position will handle tracking, code changes, availability, product questions and factory support in addition to other functions. Call Center customer service experience required. Handling mostly inbound calls and emails from dealers, answering questions regarding products, must be able to handle difficult customers in a professional manner, changing codes on orders, etc.
Requirements:
-1+ years of work experience in a team environment.
-1+ years of experience working in customer service or a related customer-oriented environment.
-Strong Microsoft Suite and Outlook skills.
-Ability to learn very quickly.
-Strong communication, problem-solving, and time management skills.
-Experience working in a fast-paced environment. Must be able to work with minimal supervision and hit the ground running.
-Good keyboarding skills and ability to multi-task to log the calls into SAP.
Additional requirements: High attention to detail. Capable of making complex and quick decisions. Being able to think on their feet.
Work Details:
• Onsite only (no remote)
• Business casual dress code
• Interview preference: Open to onsite or Teams interviews using cameras
• Visa sponsorship is not available, now or in the future, for this position
About Company
About Kyyba:
· Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
· At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
· Kyyba is an Equal Opportunity Employer.
· Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
· It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards:
· Medical, dental, vision
· 401k
· Term life
· Voluntary life and disability insurance
· Optional Pre-paid legal plan
· Optional Identity theft plan
· Optional Medical and dependent FSA
· Work-visa sponsorship
· Opportunity for advancement
· Long-term assignment with opportunity for hire by client
SELECT AWARDS:
· An INC 5000 company for 10 years
· Corp! Michigan Economic Bright Spots
· Crain’s Detroit Business Top Staffing Service Companies in Detroit
· TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
· Best of MichBusiness winner in HR Wizards & Partnerships
· Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
· 101 Best & Brightest Companies to Work for in Michigan
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