| Location | Olathe, KS |
| Job Type | Contractor |
| Salary | $18–$23 Per Hour |
Job Title: Order Fulfillment Coordinator II
Client: Heavy Machine Manufacturing Company
Location: Olathe, KS 66061
Duration: 12 Months – Possible Extension/Conversion
Shift: 1st Shift | 8:00 AM – 4:30 PM | Minimal Overtime
Description
Job Overview
Serve as the primary link between dealers/channel partners and the company, handling complex order inquiries related to product availability, configurations, order status, shipments, and service parts.
Key Responsibilities
· Research, analyze, and respond to complex order status inquiries.
· Handle inbound calls and emails from dealers.
· Answer questions regarding products, availability, and orders.
· Track orders and make code changes as required.
· Work with factory and supplier contacts to resolve order issues.
· Support product availability and factory-related inquiries.
· Utilize SAP/host systems to research and document customer interactions.
· Maintain accurate order and customer records.
· Handle difficult customers professionally and provide effective solutions.
· Identify and resolve recurring order fulfillment issues.
· Manage multiple calls, emails, and tasks while maintaining accuracy.
· Provide support to internal teams and colleagues as needed.
· Work with minimal supervision and prioritize high-priority tasks.
Required Qualifications
· 1+ year of customer service or customer-oriented experience.
· 1+ year of experience working in a team environment.
· Call center/customer service experience required.
· Strong communication and interpersonal skills.
· Strong problem-solving and decision-making abilities.
· Excellent time-management and organizational skills.
· Strong Microsoft Office Suite and Outlook skills.
· Good keyboarding skills.
· Ability to learn new systems quickly.
· Ability to multitask while handling calls and entering information into SAP.
· High attention to detail.
· Ability to make quick, complex decisions and think on your feet.
· Comfortable working in a fast-paced environment.
· Ability to work independently with minimal supervision.
Preferred Skills
· SAP experience.
· Order fulfillment/order management experience.
· Dealer or customer support experience.
· Experience working with manufacturing/factory operations.
· Experience handling product availability and shipment inquiries.
Heavy Machine Manufacturing Company