Order Entry Specialist

Summary

We are seeking a detail-oriented Order Entry Specialist to join our Customer Service team in Wallingford, CT. This role is responsible for accurately processing customer orders in Oracle, supporting customer onboarding, and ensuring contractual and operational requirements are properly captured. The ideal candidate will demonstrate strong attention to detail, effective internal communication, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Essential Duties and Responsibilities

• Accurately process customer orders in Oracle, including header creation, line entry, and mass uploads.
• Translate customer requirements into internal language to support production.
• Maintain accurate customer part numbers, pricing, shipping instructions, and order details.
• Identify order discrepancies and coordinate resolution with appropriate internal departments.
• Support new customer onboarding, including account setup coordination with Finance.
• Ensure contractual, quality, and operational requirements are accurately captured.
• Identify opportunities to improve order accuracy and processing efficiency.
• Provide general administrative support to the Customer Service team as needed.
• Serve as backup for front desk operations, including incoming calls and visitor access, as needed.
• Perform other duties and responsibilities as assigned by supervisor.

Qualifications/Requirements

• Associate degree or equivalent work experience required.
• 13 years of experience in order entry, customer service operations, or a related field preferred.
• Strong organizational skills with excellent attention to detail.
• Effective written and verbal communication skills.
• Strong problem-solving abilities and sound judgment.
• Ability to prioritize tasks and manage multiple responsibilities.
• Experience with ERP systems (Oracle preferred).
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to interpret purchase orders and understand downstream business requirements.
• Prior experience in a manufacturing environment is a plus.

We are pleased to provide high-quality, competitive and comprehensive benefits for our employees.  Full-time employees are eligible for medical, dental and vision coverage, HSA and FSA, short- and long-term disability insurance, life insurance, and the employee assistance program. Full-time and part-time employees are eligible for paid time off, 12 paid holidays per year, and may participate in our 401(k) plan, which includes an automatic 3% company contribution, plus a 50% company match on the first 8% of employee contributions. 

Times Microwave Systems is an equal opportunity employer M/F/D/V.