Order Desk Clerk

Summary:

This position answers customer questions pertaining to their orders and/or processes and tracks orders for customers.

Main Duties and Responsibilities:

             Answers incoming customer calls, providing them with information about their orders.

            Reviews and processed conflicted orders using dashboard and reporting software.

            Provides feedback to customers regarding their orders, assisting them as needed.

            Verifies customer and order information for accuracy, making changes as needed.

            Informs customers of any order information requested, such as shipping dates/delays.

            Enters customer/order info on order forms.

            Prepares invoices, shipping documents, and costs.

Checks inventory records to determine product availability.

Collects payment for merchandise, records transactions & send items for processing.

Provides 2^nd mile customer service duties with a positive attitude.

Performs other duties as assigned.

Job Requirements:

High School diploma, or GED equivalent needed.

Previous customer service experience in an office or sales setting a plus.

Excellent customer service skills required.

Strong interpersonal, communication, problem solving, and organizational skills.

Proficient with MS Office, especially Word, Excel, Outlook.

Proficient in grammar and spelling areas.

Possess excellent attendance record.

Should possess and maintain a positive attitude and calm demeanor.

Must pass pre-employment drug screen, including testing for THC/Marijuana use.

Shift:

Mon-Fri, Day Shift, 8am – 5pm

Benefits:

Medical, dental, and vision insurances

401k plan, with 4% employer matching upon meeting eligibility requirements

Employer paid life insurance

Voluntary benefits-Supplemental life, cancer, accident, etc.

PTO, 6 Paid Holidays

Working Conditions:

Job will include periods of standing, walking, reaching, stooping/kneeling, and bending. Stair climbing and walking on uneven surfaces will also be present. Long periods of sitting and computer screen viewing will be required. Constant use of hand/arms due to computer data entry duties.