Oral Surgery Front Desk Assistant – Charlotte, NC
Friendly Dental Group is seeking an organized and patient-focused Oral Surgery Front Desk Assistant to join our oral surgery team in the Charlotte area. This is a great opportunity for someone with dental front desk experience who enjoys working in a fast-paced specialty environment and providing excellent patient support from scheduling through treatment coordination.
The ideal candidate is dependable, professional, detail-oriented, and comfortable communicating with patients, providers, and referral offices. Experience with oral surgery, dental insurance, or specialty treatment coordination is preferred, but we are willing to train the right candidate with strong dental office experience.
Responsibilities
- Greet patients and provide a positive front desk experience
- Answer phones and respond to patient questions professionally
- Schedule oral surgery consultations, procedures, and follow-up appointments
- Verify dental and medical insurance benefits
- Review treatment plans, financial estimates, and payment options with patients
- Collect payments and post patient balances as needed
- Coordinate referrals and communicate with general dental offices
- Confirm appointments and help manage the daily schedule
- Maintain accurate patient records and update demographic/insurance information
- Assist with pre-operative and post-operative instructions as directed
- Support the oral surgery team with administrative tasks as needed
- Help ensure smooth patient flow and excellent communication throughout the office
Qualifications
- Minimum 1 year of dental front desk experience
- Oral surgery or specialty dental experience is a plus
- Experience with dental insurance verification and treatment coordination preferred
- Strong communication and customer service skills
- Ability to stay organized in a busy clinical environment
- Comfortable discussing financial information with patients
- Professional, dependable, and team-oriented
What We Offer:
- Pay: $19–$23/hour, based on experience
- Benefits: medical, dental, vision and life insurance
- 401(k)
- Paid time off
Schedule:
- Monday through Friday
- Daytime hours
- 8-hour shifts
- In-person position
Careers at Friendly Dental Group
Friendly Dental Group is a dentist-owned dental practice group serving the Greater Charlotte area withover 30 office locations. For nearly two decades, we’ve built our reputation on providing consistent, high-quality dental care while creating stable, professional careers for the teams who support our practices every day.
We believe in doing things the right way—clear expectations, strong leadership, and respect for our people and our patients.
Why Work at Friendly Dental Group
We offer long-term career opportunities in a growing organization that values structure, accountability, and teamwork.
Team members can expect:
- A stable, established dental practice group with local leadership
- Multiple locations across the Greater Charlotte area, offering flexibility and growth opportunities
- Clear job responsibilities and performance expectations
- Competitive compensation based on role and experience
- Supportive management and well-defined operational processes
Many of our employees grow within the organization by taking on expanded responsibilities or moving into leadership roles as new offices open and teams grow.
Our Work Environment
Friendly Dental Group practices operate in a professional, patient-focused clinical environment. We emphasize:
- Team collaboration and communication
- Operational consistency across all locations
- Compliance with dental, healthcare, and workplace regulations
- Respect for patients, coworkers, and clinical standards
We’re looking for individuals who value reliability, professionalism, and contributing to a well-run practice.
Career Opportunities
We regularly hire for positions across our offices, including:
- General Dentists and Specialty Providers
- Dental Hygienists
- Dental Assistants (DA1, DA2, EDDA)
- Front Office and Patient Care Coordinators
- Office Managers and Regional Leadership
- Corporate and Administrative Support Roles
Each position includes a detailed job description outlining responsibilities, qualifications, and expectations.
What We Look For
Successful candidates at Friendly Dental Group typically demonstrate:
- Relevant education, licensure, or experience for the role
- Strong communication and interpersonal skills
- Dependability and attention to detail
- Ability to work effectively in a team-based clinical environment
- Willingness to follow established policies, procedures, and compliance standards
We value experience—but we place equal importance on attitude, work ethic, and professionalism.
Equal Opportunity Employer
Friendly Dental Group is an Equal Opportunity Employer. We are committed to maintaining a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Join the Friendly Dental Group Team
If you’re looking for a professional dental organization with multiple locations, established systems, and opportunities for long-term growth, Friendly Dental Group offers a place to build a career—not just find a job.