Oracle Health Senior Support Services Owner

Oracle

Olympia, WA

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JOB DETAILS

SALARY

$28.94–$67.88 Per Hour

SKILLS

Analysis Skills, Artificial Intelligence (AI), Best Practices, Cerner, Cerner Millennium, Change Management, Change Order Management, Cloud Computing, Communication Skills, Consulting, Continuous Improvement, Customer Acquisition, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Electronic Medical Records, Embedded Systems, Financial Planning, Health Information Technology, Healthcare, ITIL (IT Infrastructure Library), Incident Management, Interpersonal Skills, Leadership, Legal, Medical Record System, Negotiation Skills, Occupational Health, Operational Support, Operations, Oracle, Patient Care, Problem Solving Skills, Process Improvement, Property Insurance, Stock Purchase Plans, Strategic Planning, System Lifecycle, Systems Administration/Management, Systems Analysis, Team Player, Test Requirements, Time Management, Trend Analysis, Willing to Travel

LOCATION

Olympia, WA

POSTED

30+ days ago

**Job Description** We are seeking a client-focused, detail-oriented Senior Support Services Owner to oversee change and incident management for an aligned healthcare IT client site. This individual is pivotal in improving client satisfaction with our electronic healthcare system by proactively managing incidents, changes, defects, and enhancements, and ensuring a seamless experience for both clinical and administrative users. **Responsibilities** Are you motivated by building strong client relationships and solving complex challenges? Join Oracle Health as an Oracle Health Senior Support Services Owner and help transform healthcare technology for our clients. If you're passionate about making a lasting impact for both clinicians and patients, we invite you to be a part of our collaborative team. At Oracle Health, we champion innovation and continuous improvement to advance the way healthcare organizations operate. As an Oracle Health Senior Support Services Owner, you'll be at the forefront of change and incident management, working directly with our clients to ensure their electronic healthcare system runs smoothly and efficiently. Your leadership will empower seamless experiences for users and help drive excellence in daily operations. What You'll Do: + Serve as the primary contact and trusted advisor for all change and incident management at a key client site, building relationships grounded in transparency and trust. + Oversee the full lifecycle of system incidents and defects, from logging to resolution, while ensuring clear communication and compliance with service-level expectations. + Manage change requests and system enhancements, collaborating with both technical teams and client stakeholders to deliver successful improvements. + Analyze system trends and client feedback to identify and implement opportunities for ongoing process and performance enhancements. + Develop effective communication strategies, keeping client leaders and end users informed with timely updates, presentations, and reports. + Foster a collaborative environment by working alongside consulting, product, development, support, and operational teams to anticipate client needs and drive positive outcomes. + Travel up to 75%. **Qualifications** - **Experience:** - 5+ years in healthcare IT client-facing roles, specializing in EHR/EMR systems (Cerner Millennium experience is highly valued). - Experience managing change and incident processes in a clinical or healthcare setting. - **Skills:** - Strong understanding of incident management, change management, and ITIL best practices. - Excellent interpersonal, negotiation, and client communication skills. - Analytical thinker, adept at problem-solving and process improvement. - **Certifications (preferred):** - ITIL Foundation, CSM/CSP, or relevant change/incident management certifications. - Cerner or similar EHR/EMR certifications. **What Success Looks Like** You are passionate about improving the client's day-to-day experience with their electronic healthcare system. Your proactive management of incidents, changes, defects, and enhancements directly drives higher user satisfaction, adoption, and patient care quality at your client site. \#LI-SP1 Disclaimer: **Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $28.94 to $67.88 per hour; from: $60,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 **About Us** Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About the Company

Oracle

For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success. Oracle Supports Workforce Diversity

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1977