The ideal candidate will have extensive experience supporting Oracle EBS applications in production environments, troubleshooting functional and data-related issues, and providing timely resolutions to business-critical incidents.
This position requires a strong understanding of financial and supply chain business processes, hands-on SQL proficiency, and the ability to collaborate effectively with business stakeholders and technical teams.
Provide day-to-day production support for Oracle E-Business Suite (EBS) Financials and Supply Chain applications.
Investigate, troubleshoot, and resolve application incidents, functional issues, and data discrepancies across Oracle EBS modules.
Support Oracle Financial modules, including Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), and Cost Management.
Troubleshoot Order Management processes, including order processing, pricing, shipping, and customer transactions.
Perform root cause analysis (RCA) for recurring production issues and recommend permanent solutions.
Develop and execute SQL queries for data analysis, issue diagnosis, reporting, and transaction validation.
Monitor application interfaces, integrations, and business transactions to ensure data accuracy and operational continuity.
Support end-to-end Order-to-Cash (O2C) and Procure-to-Pay (P2P) business processes.
Collaborate with Finance, Operations, Customer Service, Supply Chain, and IT teams to resolve business-critical issues.
Coordinate with technical teams on application enhancements, bug fixes, patches, and production deployments.
Participate in functional testing, regression testing, and post-deployment validation.
Maintain incident documentation, troubleshooting procedures, knowledge articles, and application support guides.
Ensure timely resolution of production support tickets while maintaining service quality and business continuity.
Minimum 5+ years of hands-on experience supporting Oracle E-Business Suite (EBS) applications in production environments.
Strong functional knowledge of Oracle EBS Financial modules:
Accounts Receivable (AR)
Accounts Payable (AP)
General Ledger (GL)
Cost Management
Strong understanding of Oracle Supply Chain and Order Management functionality, including:
Order Management (OM)
Pricing
Shipping
Customer Management
Supplier Management
Hands-on experience writing and executing SQL queries for troubleshooting, reporting, data reconciliation, and validation.
Proven experience investigating and resolving production incidents, application errors, and user-reported issues.
Strong understanding of end-to-end Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes.
Experience working with business users, functional consultants, developers, and application support teams.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Ability to independently manage production support activities and prioritize critical business incidents.
Must be authorized to work in the United States without sponsorship.
Must be available to work onsite in Lynnwood, WA, five days per week.