| Location | Costa Mesa, CA |
| Job Type | Full-time |
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Functional Field Service Lead, you will support the onshore lead in driving functional design and delivery activities for Oracle Fusion Field Service Cloud implementations. You will take an active role in requirements gathering, developing personas and process flows, and crafting backlog grooming and functional testing processes, including participation in sprint demos. Collaboration will be key, as you will work closely with business analysts, offshore developers, and cross-functional teams to ensure continued alignment on functional design, scope and user stories, and overall process execution. Strong communication and team delegation skills are essential, as you will contribute to a collaborative environment and maintain clear, effective client communication throughout project delivery.
A successful candidate would possess these skills:
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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