Our client, a IT Services and Consulting company, is looking for a Oracle Cloud EPM Consultant (EDMCS / ARCS / FCCS - Managed Support) for their Phoenix, AZ/Irvine, CA/Dallas, TX/Columbus, OH/Hybrid location.
Responsibilities:
- We are seeking an experienced Oracle Cloud EPM Consultant to provide day-to-day managed support for Oracle Cloud Enterprise Performance Management applications, including Enterprise Data Management Cloud Service (EDMCS), Account Reconciliation Cloud Service (ARCS), and Financial Consolidation and Close Cloud Service (FCCS).
- The successful candidate will be responsible for production support, incident resolution, root-cause analysis, configuration maintenance, minor enhancements, and period-end close support. This role requires strong hands-on experience across the Oracle Cloud EPM suite and the ability to support business-critical financial processes within established service-level agreements and turnaround times.
- Provide day-to-day managed support for Oracle Cloud EPM applications, including EDMCS, ARCS, and FCCS.
- Investigate and resolve incidents and service requests within defined SLAs and turnaround times.
- Perform root-cause analysis, document findings, and implement sustainable solutions that reduce recurring production issues.
- Configure, maintain, and troubleshoot reconciliation rules, transaction matching, reconciliation profiles, and workflow configurations in ARCS.
- Support ARCS period-end close activities and ensure reconciliation processes are completed accurately and on schedule.
- Manage and maintain EDMCS dimensions, hierarchies, metadata, mappings, and reference data.
- Ensure accurate, governed, and consistent metadata across integrated Oracle EPM applications and downstream processes.
- Support FCCS consolidation activities, including intercompany eliminations, ownership management, financial reporting, and validation of close-cycle outputs.
- Troubleshoot data, configuration, workflow, and reporting issues across the Oracle Cloud EPM environment.
- Manage minor enhancements and configuration changes based on approved business and operational requirements.
- Coordinate with Finance, functional, technical, and integration teams to resolve issues involving upstream and downstream systems.
- Support Oracle Cloud quarterly patches and application updates, including impact analysis, testing, issue coordination, and implementation support.
- Create and maintain root-cause analysis reports, standard operating procedures, knowledge-base articles, and production-support documentation.
- Monitor recurring incidents and operational trends to identify opportunities for improved system stability and support efficiency.
- Communicate issue status, risks, dependencies, and resolutions clearly to client and internal stakeholders.
Requirements:
- Oracle Enterprise Data Management Cloud Service (EDMCS)
- Oracle Account Reconciliation Cloud Service (ARCS)
- Oracle Financial Consolidation and Close Cloud Service (FCCS)
- Oracle Cloud EPM production and managed services support
- Incident resolution and root-cause analysis
- Financial close, reconciliation, and consolidation processes
- Metadata, hierarchy, and mapping maintenance
- Oracle Cloud quarterly patch and update support
- Documentation, SOP, and knowledge-base development
- 10-15 years of overall professional experience, with substantial hands-on experience supporting Oracle Cloud EPM applications.
- Strong practical experience with EDMCS, including dimension and hierarchy management, metadata maintenance, mapping, and enterprise data governance.
- Strong practical experience with ARCS, including reconciliation rules, transaction matching, workflow management, and period-end reconciliation support.
- Working knowledge of FCCS, including consolidation, intercompany eliminations, ownership management, financial close, and reporting cycles.
- Prior experience in a managed services, application support, or production support environment.
- Experience managing incidents and service requests within established SLAs.
- Strong troubleshooting, analytical, and root-cause analysis capabilities.
- Understanding of financial close, account reconciliation, consolidation, and reporting processes.
- Experience supporting integrations and data flows between Oracle EPM and upstream or downstream systems such as ERP and general ledger applications.
- Strong written and verbal communication skills, including the ability to support client-facing discussions.
- Strong documentation skills with experience creating SOPs, support procedures, RCA reports, and knowledge-base articles.
- Preferred Qualifications:
- Oracle Cloud EPM certification in EDMCS, ARCS, FCCS, or a related Oracle EPM discipline.
- Experience supporting Oracle Cloud quarterly patch and update cycles.
- Experience balancing business-as-usual support, production incidents, service requests, and minor application enhancements.
- Experience working across integrated Oracle EPM modules in a complex enterprise environment.
- Key Deliverables:
- Timely resolution of production incidents and service requests within established SLAs.
- Reduction in recurring issues through effective root-cause analysis and corrective actions.
- Accurate and current EDMCS metadata, hierarchies, dimensions, and mappings.
- Successful period-end reconciliation, consolidation, close, and reporting support.
- Reliable coordination and testing for Oracle Cloud quarterly updates and application changes.
- Clear and maintainable SOPs, RCA reports, knowledge-base articles, and support documentation.
- Years of Experience: 10.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities