Highlights
The Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level.
Numbers & Facts
| Location | Detroit, MI |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Website | http://jobs.tenethealth.com |
Description
Reporting to Nursing leadership for the hospital site, as assigned, and with/through subordinate personnel, assumes management responsibility for a single major (or multiple smaller) function, service or process that provides business support to Nursing operations. The position may also be used for managers responsible 24/7 for multiple (2 or more) similar/smaller Nursing units in the department of Nursing who may report to a Director, Administrative Director or Executive Director at the site. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level. Direct-reports may include Clinical Managers and/or high-level professional/administrative exempt and Nursing supervisory personnel. The Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. Ensure that regulatory requirements/standards are communicated, implemented and monitored. Collaborate with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and DMC objectives. Model customer service excellence. The Manager Patient Services positions with responsibility for providing business support to Nursing operations, identify the need for departmental policy development and/or revision and define policy in collaboration with higher-level management input and department goals/objectives. Oversee the development and/or revision of departmental procedures/protocols; secure approvals, as necessary. Develop, monitor and revise processes. May provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow. Initiate or recommend personnel actions such as hires, fires and disciplines for area(s) assigned. Complete performance appraisals. Develop and assess performance of daily, monthly and/or yearly goals and measures for assigned area(s). As requested, assist in long-range goal development for the department and assessment of goal attainment. Assist in developing and monitoring budget for designated single or multiple, closely-related fields, areas or processes. Model customer service excellence. COMPLIANCE STATEMENT Supports the standards set forth in the DMC's Code of Conduct by creating an atmosphere of commitment to legal and ethical standards, and as directed, implementing external and internal audit recommendations. Monitors activities to ensure compliance with applicable laws, regulations JCAHO requirements, and DMC policies and procedures. [BRASSRING IMPORT 10/21/16]
Qualifications:
- Bachelors in Nursing (BSN) required. Master's degree preferred. If Masters prepared, either bachelors or masters must be in Nursing. 2. Licensed to practice as a Registered Nurse (RN) in the state of Michigan. 3. Three years of progressive Nursing experience. [BRASSRING IMPORT 10/21/16]
Job: Nursing
Primary Location: Detroit, Michigan
Facility: DMC Sinai-Grace Hospital
Job Type: Full Time
Shift Type: Day
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
2406001380
About Company
Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.
Since 2003, Tenet's Commitment to Quality has improved the quality of medical care and patient safety at its hospitals and other businesses by evaluating processes and promoting best practices. As the world in which Tenet operates continues to change, Tenet's Commitment to Quality will remain focused on quality, the growing quality gap relative to top performers in the industry, and the fact that payers and employees use quality as a distinguishing factor. Visit the Quality Care page for more information.
Tenet has taken the lead in addressing the needs of the uninsured through its Compact With Uninsured Patients. Established in 2003, the Compact focuses on treating patients without insurance fairly and with respect during and after their treatment, regardless of their ability to pay. Tenet also is committed to working with its patients through financial counseling and alternative payment options.
Since 2003, Tenet's Commitment to Quality has improved the quality of medical care and patient safety at its hospitals and other businesses by evaluating processes and promoting best practices. As the world in which Tenet operates continues to change, Tenet's Commitment to Quality will remain focused on quality, the growing quality gap relative to top performers in the industry, and the fact that payers and employees use quality as a distinguishing factor. Visit the Quality Care page for more information.
Tenet has taken the lead in addressing the needs of the uninsured through its Compact With Uninsured Patients. Established in 2003, the Compact focuses on treating patients without insurance fairly and with respect during and after their treatment, regardless of their ability to pay. Tenet also is committed to working with its patients through financial counseling and alternative payment options.