What You’ll Do
Patient Care and Eyewear Selection
- Guide patients in selecting frames and lenses that align with their prescription, lifestyle, and preferences
- Clearly explain doctor recommendations and lens options, including features and benefits
- Educate patients on proper eyewear care and usage
Order Processing and Follow-Up
- Accurately enter and manage spectacle orders
- Verify insurance eligibility and calculate patient co-pays
- Monitor order status to ensure timely delivery
- Notify patients when orders are ready and coordinate dispensing
- Conduct follow-up outreach to ensure patient satisfaction and successful adaptation
Adjustments and Troubleshooting
- Perform fittings, adjustments, and minor repairs
- Address and resolve patient concerns related to eyewear
Operations and Merchandising
- Maintain accurate inventory of frames, lenses, and optical supplies
- Create and maintain organized, visually appealing displays
- Support efficient patient flow and communicate delays when necessary
Team Support
- Collaborate with providers and team members to ensure a seamless patient experience
- Take on additional responsibilities as needed to support the practice
What We’re Looking For
- Strong communication skills and a patient-first mindset
- A commitment to delivering excellent customer service
- Attention to detail and accuracy in administrative tasks
- Ability to build trust and long-term relationships with patients
- Interest in both healthcare and retail environments
What We Offer
- Competitive hourly pay based on experience
- Paid time off and paid holidays starting in your first year
- Vision benefits and 401(k)
- Company-paid certification program with opportunities for career growth and increased earnings
- A professional, team-oriented work environment
Work Environment and Physical Requirements
This role is based in a professional medical office setting and involves a mix of standing, walking, and hands-on tasks. The position requires strong visual attention to detail, manual dexterity, and the ability to lift light materials (generally up to 15 pounds).
Why Join Us
You play a key role in how patients see the world—literally and figuratively. From helping them feel confident in their eyewear to ensuring they receive the highest level of care, your work has a lasting impact every day.