Optical Manager Opportunity
Position Summary:
We are seeking an experienced Optical Manager to lead our optical department. The ideal candidate will serve as a role model, demonstrating leadership and expertise in optical operations. The position requires proficiency in optical duties, exceptional communication skills, and the ability to manage a dynamic team while ensuring a positive patient experience.
Key Responsibilities:
Opticianry Duties:
- Assist patients in selecting eyewear with technical expertise.
- Handle frame and lens measurements, order processing, and verification.
- Manage eyewear inventory, including ordering and returns.
- Provide customer service, including eyewear maintenance and troubleshooting.
- Stay updated on insurance guidelines and optical trends.
Financial and Inventory Management:
- Meet and exceed department goals for sales and inventory management.
- Control costs by working with vendors and optimizing inventory levels.
- Collaborate with lab managers to address lens cost concerns.
- Monitor department budgets and conduct year-end inventory audits.
Administrative Responsibilities:
- Train and cross-train optical staff.
- Manage staffing levels, schedules, and departmental issues.
- Motivate and mentor the team to maintain high morale and efficiency.
- Identify opportunities for improved processes and electronic system use.
Customer Service:
- Lead by example to ensure outstanding customer service.
- Address and resolve customer complaints.
- Monitor turnaround times and ensure timely delivery of eyewear.
Meetings:
- Attend and contribute to department and staff meetings.
- Prepare and deliver educational content for staff on new products and protocols.
- Foster open communication and encourage team participation.
Qualifications:
- High school diploma or equivalent required; ABO certification desired.
- Ongoing training in optical products and leadership skills.
- Strong leadership, organizational, and problem-solving abilities.
- Proficiency in optical software and tools, including Microsoft Word and Excel.
Please send CV and Cover Letter to connect@hedaglobal.com.