Optical Customer Service Associate

Pearle Vision Oak Creek

  • Oak Creek, Wisconsin
  • 30+ days ago

    Highlights

    We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences.

    Numbers & Facts

    LocationOak Creek, Wisconsin

    Description

    We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. We’re looking for a friendly, motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required — we will train the right person. If you enjoy helping people and thrive in a retail environment, this is a great opportunity.

    Responsibilities

    • Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences
    • Recommend lens options and coatings to meet visual needs
    • Perform accurate optical measurements and basic eyewear adjustments
    • Provide guidance on Managed Vision Care benefits and coverage
    • Ensure accurate pricing, POS entry, and delivery time estimates
    • Support a strong retail sales culture through product knowledge and effective selling skills
    • Build positive relationships with doctors, teammates, and patients
    • Maintain merchandising standards and keep the optical area clean and organized
    • Collaborate with the team to improve sales and patient experience
    • Perform additional duties as assigned by the Store Manager

    Qualifications

    • High school diploma or equivalent
    • 1–2 years of retail sales or customer service experience preferred
    • Strong communication skills and a positive, energetic attitude
    • Ability to multitask in a fast-paced environment
    • Detail-oriented with strong follow‑through
    • Comfortable learning new skills and adapting to change
    • Computer proficiency preferred

    What We’re Looking For

    • Passion for helping patients see their best
    • Team player with a positive, adaptable mindset
    • Strong sales skills and accountability for results
    • Ability to provide clear, friendly, and professional communication
    • Willingness to learn and grow within the optical field

    Schedule

    • Office open Monday–Saturday
    • Closed Sundays and major holidays
    • Evening and weekend availability required

    Why Join Us

    • Supportive, team-oriented environment
    • Training provided — no optical experience required
    • Meaningful work helping patients improve their vision and confidence
    • Competitive hourly wage based on experience

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