Job Summary
We are seeking a detail-oriented Payment Processing Specialist to join our operations team on a contract basis. In this role, you will process domestic and international currency payment instructions while ensuring accuracy, compliance, and adherence to established policies and deadlines.
The ideal candidate thrives in a fast-paced, deadline-driven environment and has strong organizational, communication, and customer service skills. Experience with payment processing systems such as SWIFT, Keystone, RightFax, or Worldview is highly preferred.
Key Responsibilities
Payment Processing
- Process manual and automated payment instructions accurately and within established deadlines.
- Enter and verify manual payment instructions received via fax or other channels.
- Repair, validate, and verify automated payment instructions (e.g., SWIFT/Worldview).
- Research and process transactions using the Keystone system.
- Respond to inquiries from Account Executives and internal business partners.
Risk & Compliance
- Ensure all payment instructions comply with company policies and procedures.
- Identify, escalate, and communicate potential risks or unclear payment instructions.
- Recommend process and control improvements to reduce errors and increase operational efficiency.
- Follow new and updated procedures promptly and accurately.
Process Improvement
- Identify opportunities to improve payment processing workflows and increase automation.
- Escalate manual payment instructions that could be automated.
- Support initiatives to improve Straight Through Processing (STP) rates.
- Balance productivity with client service expectations and processing deadlines.
Team Collaboration
- Build strong working relationships with internal teams and business partners.
- Communicate professionally with clients and colleagues.
- Demonstrate teamwork by supporting daily operational responsibilities and maintaining flexibility.
Required Qualifications
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Excellent organizational and time management skills.
- High attention to detail and accuracy.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Ability to work independently and collaboratively within a team.
- Strong typing and data entry skills.
Preferred Qualifications
- Experience with USD and foreign currency payment processing.
- Knowledge of SWIFT payment messaging.
- Experience with Keystone, RightFax, and/or Worldview.
- Previous experience in banking, financial services, or payment operations is a plus.