Ophthalmic Technician Lead
Wicker Park Eye Center is located in the heart of Chicago. Our team-based approach delivers comprehensive eye care that supports long-term health and protects vision. We are well regarded for our expertise in advanced technologies.
Summary
The Ophthalmic Technician Lead is a senior clinical role responsible for supporting daily clinic operations while providing hands-on patient care. This position serves as a key resource for workflow coordination, equipment and supply management, and clinical consistency.
Key Responsibilities
- Serve as a clinical resource to support consistent workflows, patient care standards, and efficient patient flow
- Assist in coordinating daily technician assignments, patient flow, and clinic readiness
- Ensure accuracy of patient workups, diagnostic testing, and EMR documentation
- Support smooth clinic operations by identifying and addressing workflow gaps in real time
- Oversee daily opening and closing procedures for clinical areas
- Ensure exam rooms are stocked, cleaned, and patient-ready at all times
- Start up, monitor, and maintain diagnostic equipment; ensure proper function, calibration, and troubleshooting
- Manage clinical supply inventory; monitor par levels and communicate ordering needs to management
- Ensure routine and deep cleaning protocols are followed for exam rooms, testing areas, and equipment
- Process prescriptions accurately and in a timely manner
- Model professionalism, accountability, and a patient-centered approach
- Provide peer support and assist with training of new technicians
- Fulfill all responsibilities of an Ophthalmic Technician as needed
- Adhere to HIPAA, safety, and infection control protocols
- Collaborate with physicians, technicians, and administrative staff to ensure efficient patient flow
- Participate in staff meetings and ongoing training
** Qualifications **
Certification as an Ophthalmic Technician or a related field is preferred.- Previous experience in an ophthalmic or clinical setting is highly desirable.- Strong interpersonal and communication skills with a patient-centric approach.- Proficient in using ophthalmic instruments and diagnostic equipment.- Excellent organizational skills and attention to detail.- Ability to work effectively as part of a multidisciplinary healthcare team.- Fluent in English and Spanish.
Reports To Practice Administrator / COO FLSA Non-Exempt