Operations Workflow & Compliance Coordinator

Our Mission For This Role

Keep production moving, customers informed, and records compliant—by orchestrating schedules, aligning people and resources, and documenting every step with precision.

What You'll Tackle

• Frontline coordination: Answer and triage inbound calls; capture accurate details and route or resolve quickly.
• Sales enablement: Explain service options clearly, prepare estimates and work orders, and manage dispatch in the ERP.
• Scheduling mastery: Publish and update production and on-call calendars; confirm assignments; communicate changes fast.
• Performance follow-through: Track internal and vendor deliverables; close loops on outstanding items.
• Labor admin: Maintain time/attendance, overtime, PTO, and labor reporting.
• Training logistics: Coordinate training sessions, CE registrations, travel, and related details for operations and HR.
• Regulatory rigor: Prepare reports, forms, notifications; monitor certifications and renewals; manage licenses and permits.
• Documentation control: Maintain accurate, current versions of policies and procedures.
• Revenue support: Create accurate invoices and help with A/R collections; provide backup to A/P as needed.
• Office/tech ops: Oversee devices and printers; coordinate vendor support; administer building access; troubleshoot routine software/hardware issues.
• On-call collaboration: Support after-hours/on-call scheduling when assigned.

How You'll Succeed

• Communicate with polish: Professional, clear writing and speaking; meticulous grammar and detail.
• Organize relentlessly: Track multiple deadlines and moving parts without dropping details.
• Learn fast: Absorb company processes and systems quickly; operate independently over time.
• Solve pragmatically: Use sound judgment and escalate when appropriate.
• Be reliable: Consistent attendance and thorough follow-through.
• Team first: Collaborate across departments with a solutions mindset.
• Stay adaptable: Adjust smoothly to shifting priorities and schedules.

Role Fit Checklist

• Pro in Outlook (folders, flags, attachments, calendars) and comfortable navigating multiple systems/browser tabs.
• Fluent in Word and Excel; quick to learn ERP/business software; accurate typist; strong phone/email etiquette; disciplined note-taking.
• Thrives amid competing priorities with organized follow-ups.
• Eager to learn services and processes to support customers and operations.

Note: Training emphasizes our tools and workflows. If you require ongoing help with basic computer skills or prefer narrow, repetitive tasks, this role isn’t the best fit.

Qualifications

Education & Experience

• Associate degree in Business, Operations, Accounting, or related field preferred; equivalent experience considered.
• 3+ years in administrative, operations, customer service, or business support preferred.

Technical Proficiency

• Intermediate to advanced computer skills required.
• Strong command of Outlook, Word, and Excel.
• Previous ERP/business management software experience preferred.

Math & Detail

• Comfort with percentages, rates, and ratios.
• Exceptional attention to detail and data accuracy.

Industry Exposure

• Experience in operations, logistics, manufacturing, construction, industrial services, or similar is a plus—not a must.
• Willingness to learn company terminology, workflows, compliance, and software.

Physical Demands & Work Environment

This position is primarily office-based with regular interaction in operational and production environments. The employee frequently sits, uses a computer, handles documents, communicates verbally, and periodically stands or walks throughout the facility. The role requires regularly lifting up to 10 pounds and occasionally lifting up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals to perform essential job functions.

Additional Information

Responsibilities may evolve to meet business needs; related duties may be assigned.

Proficiencies

• DOT & Equipment Inspection Compliance
• High-level Operations Analysis
• Restoration