Operations & Training Lead

Brand Summary

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity to lead, develop people, and drive meaningful impact in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving Excellence With Care through our S.E.R.V.E model. This role plays a critical part in shaping culture, driving performance, and leading the restaurant to operational and financial success while making a lasting impact in the community.

Job Description

At Chick-fil-A, the Operations Lead is responsible for leading the entire restaurant operation. This role owns day-to-day execution, long-term strategy, and overall business performance across Front of House, Back of House, and drive-thru. The Operations Lead partners directly with the Owner/Operator to develop leaders, drive sales growth, ensure operational excellence, and build a high-performance culture. This is a hands-on leadership role that requires strong business acumen, people development, and the ability to execute at a high level.

Position Type

Full-time

Our Benefits Include

•   A high-impact leadership role with full ownership of restaurant operationsDirect partnership with the Owner/Operator
•   Leadership development and long-term career growth opportunitiesCompetitive compensation
•   Performance-based growth opportunitiesA purpose-driven, people-first work environment

  Operations Lead Responsibilities

  S.E.R.V.E Model Expectations

• Serve with Hospitality: Set and protect the standard for guest experience and team cultureExecute with Excellence: Drive operational consistency, speed, and accuracy across all areas
• Respect Food Safety & Standards: Ensure full compliance with all safety, quality, and brand standardsValue Teamwork & Growth: Develop leaders, build strong teams, and create a culture of accountability
• Elevate the Experience: Continuously improve systems, processes, and overall restaurant performance

  Business & Operational Ownership

  Own full restaurant performance, including operations, people, and financial results
•   Oversee daily operations across FOH, BOH, and drive-thru, always ensuring excellence.Monitor and drive key performance metrics (sales, speed of service, accuracy, guest satisfaction)
•   Identify opportunities to improve efficiency, throughput, and overall executionEnsure all systems, processes, and procedures are consistently followed

  Leadership Development & Culture

•   Develop and coach leaders at all levels, including Shift Leaders and department leadsBuild a strong leadership pipeline and succession plan
•   Foster a culture of ownership, accountability, and continuous improvementSet clear expectations and hold leaders accountable to performance standards
•   Lead by example in professionalism, work ethic, and servant leadership

  Financial Performance & Growth

  Drive sales growth through operational excellence, marketing alignment, and community engagement
•   Manage labor, food cost, and operational expenses to meet business goalsPartner with Marketing and Catering Leads to grow revenue streams
•   Analyze business performance and implement strategies to improve profitability

  Food Safety, Quality & Compliance

  Ensure all food safety, sanitation, and cleanliness standards are upheld at all times
•   Maintain an inspection-ready restaurant and uphold brand standardsOversee completion of all required logs, checklists, and compliance processes
•   Ensure product quality and consistency across all shifts

  Cross-Functional Leadership

  Partner with Marketing, Catering, and Facility Leads to ensure alignment across the business
•   Ensure operational readiness for all promotions, events, and community initiativesSupport execution of large orders, catering, and high-volume days

  Accountability & Performance Management

•   Hold leaders and team members accountable to Chick-fil-A standards and expectationsAddress performance issues with professionalism and consistency
•   Track and report on business performance, team development, and operational goalsMaintain strong communication with the Owner/Operator and leadership team

  Qualifications and Requirements

•   Proven leadership experience in restaurant or operations managementMinimum of one year of college coursework completed
•   Strong business acumen with the ability to drive performance and resultsExcellent communication, coaching, and problem-solving skills
•   Ability to lead in a fast-paced, high-volume environmentHigh level of organization, ownership, and attention to detail

  •  Flexible availability, including mornings, evenings, and weekends

  Benefits

  • Flexible schedule
  • 401(k) matching
  • Employee discount
  • Paid training