| Location | Denver, CO |
| Salary | $4,238–$5,505 |
Operations Technician (Technician III): DORA-Executive Directors Office-Hybrid
Salary
$4,280.00 - $5,000.00 Monthly
Location
Denver, CO
Job Type
Full Time
Job Number
SAA-1371-11/26
Department
Department of Regulatory Agencies
Division
Executive Directors Office
Opening Date
11/06/2026
Closing Date
11/13/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1560 Broadway, Suite 1350, Denver, CO 80202
Department Contact Information
Rachael Alkayali: rachael.alkayali@state.co.us
Hiring Pay Rate
The salary range posted for this position is $4,238 - $5,505/monthly; although a salary range is listed, hiring salary will be set commensurate with the successful candidates qualifications and in compliance with the Equal Pay for Equal Work Act.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Department Information
Hybrid Workplace Arrangement:
Although this position will be designated under the department's hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business needs.
This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA Offers:
Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
Bike-to-work programs, including access to storage lockers and bike racks.
Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
Medical and Dental Health Insurance for employees and optional coverage for their dependents.
Life Insurance for employees, and optional coverage for their dependents.
Paid Time Off, including 11 paid holidays.
Short- and long-term disability coverage.
Tuition assistance program.
Check out our excellent benefits package!
Description of Job
The Executive Directors Office combines the administrative, operational and performance functions of DORA divisions. It manages special projects and initiatives that work to preserve the integrity of the marketplace and promote a fair and competitive business environment in Colorado. The EDO provides leadership and support to 10 distinct divisions, including: Public Utilities Commission, Office of Consumer Counsel, Division of Insurance, Division of Professions and Occupations, Division of CIvil Rights, Division of Real Estate, Division of Banking, Division of FInancial Services, and Division of Securities.
The DORA Operations Unit manages department, building, and customer operations for the department, including the Business Technology and Innovation, Process Improvement Data Measurement and Reporting, EDI Program Support, DORA Welcome Center, the Citizens Advocate Office, Building Management Liaison, Safety and Security, Space Utilization and Renovation Projects, and ED Employee Events.
Position: SAA 1371
This position exists to provide technical support related to a variety of Operations functions and programs, including but not limited to: Compliance; Metrics and Analytics; Business Technology and Innovation; Organizational Development; and Onboarding. This position also conducts Customer Operations Coordination, Administrative and Office Support; and Coordination of Special Projects. General Duties also include project coordination and assistance; research and reporting; the generating communication and distributing information; supporting the Operations Specialists and project staff by collecting, gathering, scanning, and organizing paper flow; responding to emails, exchanging information with customers, managers, and providing information to employees; and providing onsite administrative and customer support. The position reports to an Operations Lead, and works closely with staff and leaders across the EDO, including the Operations Manager and Chief Administrative Officer.
Specific duties include, but are not limited to:
Operations Technical Support:
Provide technical support and assistance in the administration of Operations programs/functions, including but not limited to: Metrics and Analytics; Hybrid Work; CItizens Advocate; Business Technology and Innovation; Organizational Development; and Onboarding. Monitor and control activities of that function, according to unit/department/state policy and procedures and program directives. Identify issues and concerns related to operations, policies, and procedures and coordinate the resolution of issues. Examples include:
Supporting Onboarding by processing identification badges for the department including new badges, deleting badges, providing replacements for defective or lost badges and providing temporary badges as necessary. Position is responsible for updating the Operations Coordinator and Building Security of any new, lost, canceled or replaced badges to ensure badge records are kept current.
Supporting the department's Hybrid Work Function, as needed (e.g. tracking the regular and consistent completion of the onsite monitor forms, tracking and reporting on the submission and completion of the hybrid forms and updating the hybrid form tracking log).
As needed, working in collaboration with team members to support the Citizen Advocacy program by logging Citizen Advocacy requests/ inquiries/complaints and reconciling with the information received by the department Citizen's Advocate.
Prepare and assist with presentations before large and small groups. Attend meetings and committees, taking notes and tracking action items.
Schedule, coordinate, plan, and organize Operations services and meetings. Plan and coordinate the development of materials for meetings, and program events. Prepare, proofread, and distribute materials for a wide range of audiences.
As directed, provide a wide range of information to customers regarding the assigned program and its impact on agency missions and goals. Interpret and explain program and agency policies, procedures, rules and regulations, and operations.
Compose and prepare correspondence responding to questions or inquiries. Prepare special documents, contracts, agreements, and reports for assigned program areas. Maintain a variety of interrelated records. Maintain calendars; schedule and confirm appointments.
Apply laws, rules, agency policies and State regulations to the specific program. Assist in the formulation and preparation of operational policies and procedures on assigned areas and submit recommendations.
Customer Operations Coordination
Position is responsible for processing Conference Center requests, including receiving the requests and gathering all relevant information related to the request, tracking and logging the requests and following up to ensure the requests have been worked on accordingly.
Position provides coverage for the DORA mainline by answering the phones when needed, as assigned and/or to provide back-up for other staff who are responsible for answering the DORA mainline.
Position is responsible for Welcome Center and Conference Center onsite coverage and coordination, including providing coverage in the Conference Center, as needed; collecting and filing Welcome Center visitor, incident and mail logs; assisting the Welcome Center Lead in call/walkin-in/delivery logs, including reporting on the analysis of the information; and assists with updating Welcome Center and Conference Center team resources.
Administrative and Office Support
Perform a variety of administrative tasks in support of the section, Operations Manager, CAO, and senior staff, including office management, customer services, processing mail, recordkeeping (hard-copy and electronic), file room maintenance, scanning, ordering supplies, ordering and assembling materials, etc. Operate a variety of office machines and equipment, including computer hardware and software.
Onsite EDO reception duties: This position serves as the EDO's first point of contact, welcoming and directing guests and visitors to the EDO suite and may also assist a variety of customers (both internal and external) by phone, in-person, and using the online "chat" feature. This customer service can be in the form of a referral to the appropriate party or a direct answer to an inquiry.
Assist with new employee onboarding and orientation, including new employee intake, including collecting and processing new employee forms and documents, managing employees badge access (creating badges, updating the system, processing division requests).
Support in the administration of shared mailboxes, internal websites, creating graphics to post on social media, and updating resources, as directed by supervisor/delegate.
Provide in-service training to clerical and other staff. May provide work direction for coordination of related work. Perform related duties as assigned.
Assistant Operations Coordinator and/or Operations Manager in vendor scheduling, and assist in ensuring vendors have the building required documentation (ex. Certificate of Insurance) on file.
Coordination of Special Projects
This position completes and participates in special projects involving EDO functions, partnering with members of the Senior Staff and other EDO employees, including data and records management, note taking during project meetings, analyzing and fulfilling requests for information, supporting the Operations Team on special requests that arise, and otherwise providing general office support to the team.
Special projects areas may include but are not limited to the following areas: Employee Events (e.g. space management, CCC, employee recognition events, etc); Learning Management Systems (LMS) Administration; Data Measurement, Analysis, Reporting; Records Administration; Safety, Security, and Continuity Coordination; Hybrid Work; Citizens Advocate; Workforce Development; Equity, Diversity, Inclusion, and Accessibility; Instructional and Content Design; etc.
Coordinate and/or assist in the preparation, implementation, and evaluation of assigned projects. Track milestones and status of action items, assisting with follow-up, as needed or requested. Document work session activities and prepare regular project updates.
Assist in project coordination with unit staff, divisions, and/or the partners. Provide liaison with project stakeholders to encourage understanding, cooperation, participation and support of project objectives. Provide a wide range of information to customers regarding the assigned projects and its impact on agency missions and goals.
Schedule, coordinate, plan, and organize project activities and meetings. Plan and coordinate the development of materials for project sessions, meetings, and events. Prepare/develop, proofread, assemble, and/or distribute materials for a wide range of audiences. Prepare and/or send correspondence, as needed.
Maintain calendars; schedule and confirm appointments. Maintain specialized database(s) and recordkeeping systems.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS (MQs):
There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience
Option 1: Experience
Three (3) years of high-level technical* operational support, office management, and/or executive assistant, which must include all of the following:
Experience analyzing documents for accuracy and completeness; and processing documentation while ensuring compliance with laws, rules, policies, and/or procedures;
Experience utilizing databases, including compiling, updating, analyzing and tracking data;
Customer service experience, including managing a high volume of competing requests, and responding to difficult customers with tact and diplomacy;
Experience performing time-sensitive, multi-step processes to complete work tasks while working according to detailed policies, procedures, and deadlines.
Option 2: A Combination of Education AND Experience
Associate's Degree and Experience: Graduation from an accredited college or university with an associate's degree in business, business administration, communications, healthcare administration, public health, public administration, or a field of study related to the work assignment; AND
One (1) year of relevant full-time high-level technical* operational support, office management, and/or executive assistant, which must include all of the following
Experience analyzing documents for accuracy and completeness; and processing documentation while ensuring compliance with laws, rules, policies, and/or procedures;
Experience utilizing databases, including compiling, updating, analyzing and tracking data;
Customer service experience, including managing a high volume of competing requests, and responding to difficult customers with tact and diplomacy;
Experience performing time-sensitive, multi-step processes to complete work tasks while working according to detailed policies, procedures, and deadlines.
OR
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part time experience will be prorated.
SUBSTITUTIONS:
Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree. A masters or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the educational requirement.
Technical work is skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks. This work involves, amongst other duties, assisting an administrator or other professional by applying knowledge of and/or interpreting principles, rules, regulations, policies, precedents, other guidelines, and objectives specific to a program or professional subject area to resolve problems, answer questions and provide information, and/or advise others on technical program issues or matters.
Preferred Qualifications:
Demonstrated experience working in a government body, public sector, or non-profit organization supporting high-level leaders;
Demonstrated experience utilizing databases, including compiling, updating, troubleshooting, analyzing, and tracking data;
Demonstrated experience working in accordance with detailed policies and procedures to ensure compliance;
Demonstrated experience with process improvements, including identifying and implementing changes to existing processes and/or making recommendations to correct inefficiencies;
Demonstrated experience researching, analyzing, and/or auditing procedures and/or documents to identify gaps and provide recommendations.
Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
Demonstrated attention to detail;
Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;
Demonstrated interpersonal skills, including the ability to collaborate with various stakeholders;
Demonstrated ability to utilize accounting techniques and work according to basic accounting theories;
Demonstrated problem solving skills, including identifying issues and using resources to develop solution;
Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
Demonstrated flexibility and adaptability skills, including the ability to shift and adapt to changing work assignments;
Demonstrated customer service skills and the ability to manage incoming calls and emails with tact and diplomacy;
Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division and department;
Demonstrated ability to read, understand, and apply rules, policies, and statutes to ensure compliance;
Reliability, dependability, and accountability, including consistent work attendance and time management;
Ability to maintain confidentiality of all confidential, sensitive and personal identifying information, personnel information, and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional conduct and professional practices;
Self-motivated, self-directed, self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision;
Demonstrated professional demeanor, including the ability to interact professionally with various stakeholders and internal staff;
Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc's, Sheets, Slides, etc).
Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.
The successful passing of a reference check and/or, if required, a background check.
A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
This position's duties are primarily onsite at 1560 Broadway, Denver, CO 80202, and requires the ability to travel independently.
Supplemental Information
PLEASE READ - Required Application Materials
Interested individuals must submit the following online:
A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.
A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.
A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Part of the comparative analysis process and/or the interview process may be conducted through remote video conferencing (i.e. Google Meet, Zoom, etc.)
Veterans' Preference: Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
ADAAA Accommodations: DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dora_adacoordinator@state.co.us.
Check out our excellent benefits package!
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES
While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Directors Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agencys contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
DORA Q1: Please provide your Social Security Number. NOTE: This information will be kept strictly confidential and is only accessible to Human Resources Personnel.
02
DORA Q2: Are you a current or previous State of Colorado employee? Enter "yes" or "no" in the space provided. If "yes", enter 1) the State agency name, 2) dates of employment, and 3) your official classification title.
03
DORA Q3: If you are a current or former State of Colorado classified employee, have you ever been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation)? NOTE: Current and former State Personnel System employees who were disciplinary terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation) must disclose this information on the application. Failure to disclose this information and/or falsification of application materials may result in being removed from consideration for this position.
04
DORA Q4: Current or Former Classified Employees: Are you a transfer, non-disciplinary (voluntary) demotion, or reinstatement applicant?
05
DORA Q5: VETERANS PREFERENCE NOTE: If you are not eligible for/seeking Veterans Preference, please skip down to the bottom and select option "N/A". REQUIRED DOCUMENTATION: Candidates who wish to assert Veterans Preference should attach a copy of their DD214 reflecting dates of service, type of discharge, and, if appropriate, a campaign badge or service medal. If information regarding a campaign badge or service medal is necessary to award preference points and is not reflected on the DD214, other documents reflecting the grade or medal must be provided. Other types of documentation may be required for ten point preference. Note 1: For a complete list of service dates and campaigns used in awarding preference points visit: http://www.opm.gov/veterans/html/vgmedal2.htm Note 2: Medal holders and Gulf War veterans who originally enlisted after September 7, 1980, or entered active duty on or after October 14, 1982, without having previously completed 24 months of continuous active duty; must have served continuously for 24 months or the full period called or ordered to active duty. Note 3: Effective October 1, 1980, military retirees at or above the rank of major or equivalent, are not entitled to preference unless they qualify as disabled veterans. Reservists who are retired from the Reserves but are not receiving retirement pay are not considered "retired military" for purposes of veterans preference. REMINDER: Proof of eligibility must be provided before points are allowed. Please attach documentation to your application. If you have not done so, please go back and do so now. Veterans Preference points WILL NOT be applied without the appropriate documentation. PLEASE CHECK ALL THAT APPLY:
06
DORA Q6: Part of the required application materials includes a detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this. Q: Have you included this cover letter as an attachment to your application? (If not, you may go back and do so now). Yes, I have attached the required cover letter explaining how I meet the required competencies and how my accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make me a good fit for this position; I may also attach additional documents that demonstrate this. No, I have not attached the required cover letter to my application. Note: I understand that failure to include this information and follow instructions may prevent me from competing in subsequent measures used to arrive at a top group of applicants.
07
DORA Q7: Do you currently possess an associates degree in business, business administration or a field of study directly related to the work assignment? If so, please list the type of degree below.
08
DORA Q8: If you are using education to qualify, please describe in detail how you meet the following minimum qualifications: College, university, or non-correspondence business school coursework from an accredited institution in business, business administration, or a field of study related to the work assignment may substitute for the experience on a year-for-year basis (up to three (3) years). Must have at least one (1) year of qualifying experience, as described above. A copy of your transcript verifying the required credits MUST be received by the application deadline in order to be considered.
09
DORA Q9: If you are using education to qualify, did you submit a copy of your transcript? If you are using experience to qualify, please answer N/A.
10
DORA Q10: If you are using experience to qualify, please describe in detail how you meet the following minimum qualifications: Three (3) years of high-level technical* operational support, office management, and/or executive assistant, which must include all of the following: Experience analyzing documents for accuracy and completeness; and processing documentation while ensuring compliance with laws, rules, policies, and/or procedures; Experience utilizing databases, including compiling, updating, analyzing and tracking data; Customer service experience, including managing a high volume of competing requests, and responding to difficult customers with tact and diplomacy; Experience performing time-sensitive, multi-step processes to complete work tasks while working according to detailed policies, procedures, and deadlines.
11
DORA Q11: Please explain in detail how you meet the following preferred qualifications: Demonstrated experience working in a government body, public sector, or non-profit organization supporting high-level leaders.
12
DORA Q12: Please explain in detail how you meet the following preferred qualifications: Demonstrated experience utilizing databases, including compiling, updating, troubleshooting, analyzing, and tracking data.
13
DORA Q13: Please explain in detail how you meet the following preferred qualifications: Demonstrated experience working in accordance with detailed policies and procedures to ensure compliance.
14
DORA Q14: Please explain in detail how you meet the following preferred qualifications: Demonstrated experience with process improvements, including identifying and implementing changes to existing processes and/or making recommendations to correct inefficiencies.
15
DORA Q15: Please explain in detail how you meet the following preferred qualifications: Demonstrated experience researching, analyzing, and/or auditing procedures and/or documents to identify gaps and provide recommendations.
16
DORA Q20: The salary range posted for this position is $51,360 - $60,000/annually ($4,280 - $5,000/monthly); while appointments are typically made at or near the range minimum, the salary will be set based on the qualifications of the candidate appointed and relevant factors. Please share your salary expectations below.
17
DORA Q21: Although this position will be designated under the departments hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business needs. Would you be able to do this?
18
DORA Q22: If you move forward in this process and are selected for this position, what is the earliest date that you would be able to start?
Required Question
Employer State of Colorado
Address See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website https://careers.colorado.gov/