Operations Team Lead - Extended

• Provide guidance and daily support to team members. 

• Assist with workload balancing and task assignment. 

• Support employee development through coaching and mentoring. 

• Escalate employee conduct concerns to management. 

Operations Management 

• Monitor transportation operations and service execution. 

• Identify and resolve operational disruptions. 

• Coordinate internal and external communications. 

• Support load planning and capacity management activities. 

Customer & Driver Support 

• Serve as an escalation point for service-related issues. 

• Provide timely communication regarding shipment status. 

• Support driver and customer needs as . 

Process Improvement 

• Identify trends and recommend operational improvements. 

• Support pilot programs and special projects. 

• Generate operational and ad hoc reporting. 

Coverage & Continuity 

• Perform functions of frontline operational positions as needed. 

• Maintain workflow continuity during staffing shortages or high-volume periods. 

• Operations.   

QUALIFICATIONS: 

Minimum Qualifications 

• High School Diploma or GED.  

• 2-4 years transportation, logistics, or fleet operations experience.  

• Working knowledge of DOT and Hours of Service regulations.  

• Proficiency in Microsoft Office, including Excel.  

• Strong communication and problem-solving skills.  

• Ability to work in a fast-paced environment  

Preferred Qualifications 

• Associate's or Bachelor's degree.  

• Experience leading transportation or logistics teams.  

• Knowledge of AS400.  

• Experience in fleet operations, dispatch, driver management, or customer operations. 

SKILLS AND ABILITIES:   

• Team Leadership  

• Coaching  

• Conflict Resolution  

• Collaboration 

• Transportation Operations  

• Dispatch Operations  

• Shipment Visibility  

• Capacity Planning  

• Route Planning  

• Load Management 

• Microsoft Excel  

• AS400  

• Reporting & Analytics  

• Transportation Management Systems 

• Critical Thinking  

• Root Cause Analysis  

• Decision Making  

• Problem Solving 

• Customer Service  

• Relationship Building  

• Communication 

Work Experience:  

• 2-4 years of experience within or directly related to the transportation industry 

Education:  

• High school diploma or equivalent