Operations Support Specialist Summary of Position The Operations Support Specialist is responsible for providing technical and administrative support for the day-to-day operations of a business. They will be responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support. Responsibilities and Duties - Provide technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
- Monitor system performance and ensure that all systems and processes are running efficiently.
- Excellent organizational and time-management skills to handle multiple priorities
- Clear and professional communication skills
- Comfort using common office software, such as Microsoft Office Suite or Google Workspace
- A resourceful and practical approach to solving daily challenges and saving money
- Commitment to accuracy in tasks such as data entry and scheduling
- The ability to switch between tasks and respond to changing priorities
- A collaborative attitude and the ability to work well with many personalities
- Initiative-taking and self-reliant attitude
- Ability to manage sensitive or confidential company information appropriately
- Perform system maintenance tasks, including system upgrades and patches.
- Generate reports, analyze data, and document processes.
- Provide administrative support to staff as needed.
Required Qualifications - Bachelor’s degree or equivalent experience in a related field.
- Proven experience in system administration and technical support.
- Knowledge of Windows and Linux operating systems.
- Knowledge of networking protocols and technologies.
- Excellent problem-solving and customer service skills.
- Able to work independently and as part of a team.
- Able to manage multiple tasks and prioritize effectively.
Preferred Qualifications - Process Optimization: Analyze manufacturing data to identify inefficiencies, reduce waste, and improve operational flow.
- Documentation Control: Create, revise, and maintain standard operating procedures (SOPs) and batch records.
- Quality & Compliance: Support quality investigations, conduct safety audits, and assist with root cause analysis (CAPA).
- Inventory & Logistics: Coordinate with vendors, submit purchase orders, and monitor inventory levels of raw materials and parts.
- Cross-Functional Support: Function as the primary liaison between production, maintenance, administration and supply chain teams to resolve daily operational bottlenecks.
Physical Requirements Physical demandscan include but not limited to: - Sitting—Rarely
- Standing—More than ¾ of the time
- Use of hands or fingers to manage or feel—Over ¾ of the time
- Reach with hands or arms—Over ¾ of the time
- Kneeling/Crawling/Twisting/Balancing—Over ½ of the time
- Bending/Climbing—Over ½ of the time
- Talk or hear—Over ¾ of the time
- Close vision (sharp vision at 36 inches or less)
Weights to be lifted: - Up to 50 pounds—Over ¾ of the time
- Up to 75 pounds—Less than ¼ of the time
Weights to be pushed/pulled: - Between 25-50 pounds—Over ¾ of the time
Benefits: - 401(k)
- 401(k) Matching
- Tuition Reimbursement
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
Working Conditions Good working conditions. Frequent visual/auditory attention to recognize needs for repair and service to facilities, machines, and vehicles. Exposure to hazardous machinery, sharp tools, proximity to moving objects, noise, heat, humidity.
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