Operations Support Specialist

Bank Operations & Government Reporting Specialist

Job ID: 156748

Location

Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE

• Pay: $25.00–$30.00 per hour

• Schedule: hybrid schedule - in office, Tuesday - Thursday / remote, Monday & Friday

ROLE IMPACT

As an Operations Support Specialist, you will help ensure accurate, efficient, and compliant banking operations by supporting critical reconciliation, research, and customer account processes. Your work directly contributes to financial accuracy, regulatory compliance, audit readiness, and an exceptional client experience while reducing operational risk across the organization.

Key Responsibilities

• Perform daily, weekly, monthly, and quarterly reconciliations of bank deposit accounts and general ledger accounts to ensure financial accuracy and timely resolution of discrepancies.

• Prepare journal entries, support month-end close activities, research complex account inquiries, and retrieve historical banking documents including statements and cleared checks.

• Process regulatory and legal requests including liens, levies, garnishments, subpoenas, death notifications, escheatment activities, withholding, and interest reporting in accordance with banking regulations.

• Respond to client and advisor inquiries via phone, email, and secure messaging while completing customer account maintenance, including updates for deceased customer records and returned mail processing.

• Support departmental projects and continuous process improvements that strengthen operational controls, efficiency, and compliance.

MINIMUM QUALIFICATIONS

• Bachelor's degree or High School Diploma/GED with 7 years of banking experience.

• 3+ years of bank deposit operations, banking operations, treasury operations, or general ledger reconciliation experience.

• Strong organizational, communication, and multitasking skills with the ability to manage confidential information, prioritize competing deadlines, and maintain exceptional accuracy.

CORE TOOLS & SYSTEMS

• General Ledger (GL) Reconciliation

• Bank Deposit Operations

• Journal Entries & Month-End Close

• Microsoft Office Suite (Excel, Outlook, Word)

• Banking Document Imaging Systems

• Customer Account Management Systems

• Regulatory Compliance & Reporting

PREFERRED SKILLS

• Experience researching complex banking transactions and resolving reconciliation discrepancies.

• Knowledge of banking regulations related to levies, garnishments, escheatment, subpoenas, and account maintenance.

• Continuous improvement mindset with the ability to identify operational efficiencies and strengthen internal controls.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy