Operations Support Specialist

We've been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last - with our members, our community, and our team.

Here, you'll find more than a job. You'll find a place where:

• Relationships matter. We get to know our members and walk with them through life's milestones.

• Community comes first. Giving back and making a difference is part of our DNA.

• Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you'll feel right at home with us.

What's in it for you?!

• Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career.

• Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry.

• Full Benefits Package - Enjoy competitive benefits that include:

• Rotating Saturdays and Sundays off for a healthy work-life balance.

• Choices of Medical, Dental, Vision, Life and AD&D Insurance.

• Optional Critical Illness, Accident, and Hospital Indemnity Benefits.

• 16 hours of paid volunteer time annually to give back to your community.

• Monthly accruals of vacation and sick time and several paid holidays to recharge and spend time with loved ones.

• 401k plan with up to 7% employer match to help you secure your future.?

• Tuition reimbursement for continued education and personal growth.

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key-whether it's enjoying endless coffee or participating in our frequent potlucks.

What's in it for you as an Operations Support Specialist:

• Demonstrate your adaptability and eagerness to embrace fresh opportunities.
• Become part of a new team dedicated to support our organization.
• Further your personal and professional growth.

The Basics as an Operations Support Specialist:

• 100% onsite at HQ
• Monday - Friday, 8:00 am - 5:00 pm
• Flexibility required - as there may be a need to work an adjusted shift of 7:30 AM to 4:30 PM. Extended hours, based on company needs

What you'll do as an Operations Support Specialist:

In this role, you will play a vital role in supporting the Operations Support Manager in executing various operational functions critical to the credit union's efficiency. This non-member-facing position involves a wide range of responsibilities encompassing social security research, asset verification, and the administration of various financial processes.

Research and Verification:

• Conduct social security and CPS/State research to ensure accurate data handling.
• Perform asset verification and document findings for review.

Transaction Handling:

• Manage returned mail, and handle state payroll transactions.
• Assist with payment processing which may include loan payoffs, repo checks, etc.
• Prepares communications to be delivered to members in written format.

Reporting and Administration:

• Generate End-of-Month (EOM) branch reports to track and analyze operational performance.
• Serve as an administrator for IRA/HSA accounts and manage medallion signature guarantee processes.

Technology and Process Management:

• Administer Remote Deposit Capture (RDC) processes to facilitate digital transactions.
• Monitor online accounts, conduct audits, and address issues related to Minor Accounts.

Compliance and Documentation:

• Handle subpoena requests and collaborate with legal teams as needed.
• Manage account restrictions, including placing and removing restrictions on new accounts.
• Oversee foreign accounts to meet government compliance requirements.

Other:

• Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment and annually thereafter.
• Complete compliance and career development training as assigned.
• Other duties as assigned.

Must-Have as an Operations Support Specialist:

• Experience: 2+ years of related experience in a credit union or bank.
• Skills: Strong attention to detail and accuracy in transaction handling. Strong productivity, problem-solving, organizational, time management, and multitasking skills. Proficiency in using relevant technology and software.
• Education: High School diploma or equivalent.

Nice to Haves as an Operations Support Specialist:

• Bilingual in Spanish & English.

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.