Operations Support Specialist
Supporting the Team Behind Every Trip
At zTrip / WHC Worldwide, we are proud to be North America's largest taxi transportation provider, delivering safe, reliable, and innovative transportation solutions. We are seeking a detail-oriented and customer-focused Operations Support Specialist to support our drivers, operations team, and administrative functions through a combination of office support, record management, billing assistance, and customer service responsibilities.
In this role, you will play a critical part in maintaining efficient day-to-day operations, ensuring accurate records, supporting billing processes, and providing exceptional service to drivers and internal teams. If you enjoy problem-solving, working collaboratively, and contributing to operational excellence, we'd love to hear from you.
Benefits
- Health, Dental, Vision, and Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) with Company Match
- Opportunities for Career Growth and Advancement
- Supportive and Team-Oriented Work Environment
What You'll Do as an Operations Support Specialist:
Administrative Support
- Provide professional administrative support to drivers, management, and operational teams.
- Maintain accurate driver, vehicle, and company records in accordance with company policies and regulatory requirements.
- Perform a variety of office duties, including data entry, filing, document management, scheduling, and phone support.
- Prepare and organize documents, reports, and operational records.
- Assist with special projects and administrative initiatives as assigned.
- Support the efficient execution of daily office operations.
Billing & Account Support
- Process driver vouchers and assist with account-related transactions.
- Support drivers with billing inquiries, lease account questions, and payment research.
- Reconcile trip activity and verify the accuracy of operational and financial records.
- Prepare reports and documentation for management review.
- Work closely with accounting and operations teams to resolve discrepancies and improve workflow processes.
- Ensure billing information is accurate, complete, and processed in a timely manner.
Driver & Customer Support
- Serve as a resource for driver questions, concerns, and administrative support needs.
- Deliver responsive, professional, and high-quality customer service to drivers and internal stakeholders.
- Assist in resolving account, billing, and operational issues.
- Build positive working relationships through proactive communication and solution-focused support.
- Help ensure drivers have the information and resources they need to succeed.
Reporting & Data Management
- Maintain databases, spreadsheets, and tracking systems with a high degree of accuracy.
- Generate reports related to operational activity, billing, and driver support functions.
- Monitor and update records to ensure data integrity and compliance.
- Support leadership with reporting requests and administrative analytics.
- Identify opportunities to improve processes and increase operational efficiency.
Qualifications of an Operations Support Specialist:
- Previous experience in administrative support, operations, billing, accounting, customer service, or office administration preferred.
- Strong computer skills with excellent data entry accuracy and attention to detail.
- Effective verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent problem-solving and critical-thinking skills.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Dependable, professional, and team-oriented work ethic.
- Proficiency in Microsoft Office Suite and related business software is preferred.
Why Join zTrip / WHC Worldwide?
- Join North America's leading taxi transportation network.
- Play an important role in supporting the drivers and teams that keep our business moving.
- Work in a collaborative and supportive environment.
- Gain valuable experience with opportunities for professional growth and advancement.
- Contribute to a company committed to service, innovation, and operational excellence.
- Enjoy a competitive compensation and benefits package.
Apply Today
If you're a detail-oriented professional who enjoys helping others, supporting operations, and ensuring processes run smoothly, we encourage you to apply for our Operations Support Specialist position. Join zTrip / WHC Worldwide and help support the people and processes behind every successful trip.