Operations Supervisor

Responsibilities

• Supervise the Warehouse Lead and Warehouse Personnel.
• Coordinate all warehouse activities, which include the receipt, storage, and shipping of materials to meet productivity goals, operating objectives, and warehouse maintenance functions.
• Prepare work schedules to include, but not limited to the following: work assignments/rotations, employee training, breaks, overtime assignments, and coverage for vacation/personal absences.
• Resourcefully and economically organize completion of day to day picking and loading
• Collaborate with internal and external Clients and Customers to resolve discrepancies related to shipping, receiving, or inventory.
• Research errors and implement corrective actions.
• Assist in developing plans and programs for process improvement.
• Coordinate new and current employee training to include, but not limited to the following: personal safety, forklift safety, warehouse SOP’s and WI’s.
• Perform adjustments to daily work assignments as necessary during warehouse personnel shifts to operate within specifications.
• Ensure building and product is secure during scheduled hours.
• Supervise the basic fundamentals of warehouse safety and good housekeeping.
• Confirm warehouse SOP’s are being adhered to and handle corrective actions as necessary.
• Address employee issues effectively and efficiently without preferences or judgment.
• Effectively oversee warehouse personnel performance and provide cross training when and as needed for personal development and company economic objectives.
• Conduct employee performance reviews.
• Complete daily sanitation schedule and process end-shift paperwork.
• Consistently inform Operations Manager of potential problems and changes.
• Act as backup in the absence of the Operations Manager.
• Perform special projects as assigned by Operations Manager.
• Other duties as assigned.

Qualifications and Job Specifications

• Bachelor’s degree plus 3 years distribution and warehouse management experience in receiving, storing, issuing, and accounting for property in a warehouse or any equivalent combination of education, training, and experience.
• A minimum of 3 years supervisory experience is required.
• Experience with Pharmaceutical warehousing preferred.
• Familiar with temperature controlled warehousing.
• Familiar with FDA and cGMP requirements.
• Demonstration of the following:
  • Effective time management skills.
  • Impeccable verbal and written communication skills.
  • Ability to conduct appropriate research as needed.
  • Attention to detail and organization.
  • Critical thinking.
  • Interest to work in a fast-paced environment.

Technical Expertise

• Navigate through ERP system – Tecsys Elite, MQ1.
• Intermediate Microsoft Office skills: Outlook, Excel, PowerPoint.
• Experience with warehouse or supply chain environments and transportation.
• Ability to conduct/track graphical and data-driven analytics related to Client performance.
• Ability to maintain and track budget/spending trends.
• Advanced public speaking and presentation skills.
• Excellent verbal and written communication skills.

Additional Employment Requirements

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
• Must have a valid driver's license.

Physical/Mental/Visual Demands

• Work is light to medium in nature with frequent walking to perform assigned tasks.
• Occasional lifting of 50 - 75 lbs. is required.
• Must be able to communicate clearly with shippers and employees.
• Approximately 10% of time is spent on key entry.
• Must be able to read at a distance close to the eyes and at arm’s length, with or without correction.

Working Conditions

• Activities occur both inside (protected from weather conditions but not temperature changes) and outside.
• Employee is subjected to extreme cold while supervising in the freezer.
• Hazardous conditions may exist, such as proximity to moving mechanical parts, electrical current and working in high places.

Equipment Operated

• Equipment: Desktop, fax machine, copier, desk phone, forklift, and pallet jack.
• Systems: Outlook, Excel, Word, TECSYS (warehouse management system) and UKG (employee management system).

No agencies please.