Operations Supervisor
Job Summary/Essential Functions: Oversees all retail sales and operational functions within Ripley's Believe It or Not! Panama City Beach. This leadership role is responsible for staffing, training, coaching, and supporting team members while ensuring exceptional guest experiences and efficient day-to-day operations. The position steers the staff on duty to deliver operational excellence by meeting company standards for customer satisfaction, safety, facility cleanliness, sales performance, and operational efficiency. Strong communication, leadership, and organizational skills are essential. While previous retail or attraction management experience is preferred, brand- and industry-specific training will be provided. Work schedules may vary and include evenings, weekends, and holidays as business needs require. This position reports to the Retail Manager and Assistant General Manager.
Overview
Specific responsibilities include, but are not limited to the following:
- Establish, communicate, and uphold company standards for guest service, professionalism, cleanliness, visual merchandising, and overall presentation of the attraction and gift shop.
- Train, coach, and develop associates to ensure they are fully prepared to perform their responsibilities safely, efficiently, and in accordance with company standards.
- Collaborate with managers and supervisors to cross-train team members in non-technical functions, increasing operational flexibility and scheduling efficiency.
- Lead and motivate the team to meet or exceed daily performance goals for admissions, retail sales, guest satisfaction, and overall operational objectives.
- Assist with purchasing, inventory management, and replenishment of merchandise, supplies, and operational materials to support business needs.
- Ensure retail displays remain fully stocked, visually appealing, and aligned with merchandising standards to maximize the guest experience and sales opportunities.
- Maintain a consistent presence on the sales floor and attraction floor to provide leadership, support team members, monitor operations, and uphold service and merchandising standards.
- Promote and maintain a safe, clean, and welcoming environment for guests and associates.
- Perform operational duties and provide schedule coverage across departments as needed to support business demands and ensure seamless daily operations.
- Steer staff on duty to achieve operational excellence by meeting company standards for customer satisfaction, safety, facility cleanliness, and operational efficiency.
Physical Requirements:
- Ability to lift up to 75 pounds.
- Ability to bend, stoop, kneel in order to stock shelves and move merchandise on the sales floor.
- Must be able to perform the essential functions of the job with or without reasonable accommodation.
Preferred qualifications:
- 3-5 years' experience in retail management, preferably in gift shop/specialty sales.
- strong retail merchandising and operations experience.
- Computer literacy.
- Exceptional organizational skills, detailed oriented and able to see "big picture".
- Good communicator and team player.