Operations Supervisor

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

Position Summary

The Operations Supervisor will oversee the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will supervise a team of Operations Coordinators that monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist CD/RTD in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site by providing feedback and coaching to their team.

Competencies

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Conflict Resolution
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure
• Listening

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Oversee day-to-day delivery operations including the monitoring of morning loadout/check-in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and hold their team to the same standards
• Supervise and review route monitoring utilizing client-specific software
• Supervise and perform the check-in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Move inventory safely using material handling equipment as needed
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned; may vary based on client requirements

Minimum Qualifications - Knowledge, Skills and Abilities

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform