OPERATIONS SUPERVISOR - Harris Pavilion
HPA SFM, LLC
LOCATION: Manassas, VA
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: SEASONAL (NON-EXEMPT)
ABOUT THE COMPANY:
Harris Pavilion is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Manassas, VA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Harris Pavilion is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Supervisor for the ice rink is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Provide courteous and friendly service to all guests and staff
- Supervise and coordinate daily operations of the ice rink, including public skating sessions, ice maintenance, scheduling, and facility management
- Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
- Assist in overseeing the setup and teardown of events, including public skating sessions, and private rentals
- Assist in managing inventory of ice rink supplies, including ice maintenance materials, concession items, and equipment
- Be responsive to guest concerns and direct to appropriate manager to resolve
- Enforce facility policies and procedures
- Have general knowledge regarding program options and facility events
- Assist other departments as necessary
- Monitor ice operations
- Respond to all incidents, accidents, injuries, and altercations as needed
- Complete and file corresponding paperwork as necessary
- Assist with daily maintenance and upkeep of department equipment
- Assigning duties to staff during shifts
- Inspect equipment and communicate the need for repairs or replacements to management
- Ensure health and safety standards are followed
- Responsible for opening and closing of facilities
- Communicate to management on event setup and breakdown
- Complete special projects, daily assignments, and other duties as directed by management
MINIMUM QUALIFICATIONS:
- Ability to work with a wide variety of ages from preschool through adult
- Knowledge of ice maintenance and rink operations is highly desirable
- Proven experience in facility management, preferably in an ice arena or similar environment
- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task and prioritize
- Ability to remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
- Must work well with others
- Commitment to the safety and wellbeing of others
- Must possess a valid drivers license
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds waist high
- Work is performed in an outdoor ice rink environment, which includes cold temperatures and varying noise levels
- May involve exposure to ice resurfacing equipment and other machinery
- Will be required to stand for extended periods of time
- Will be required to work indoors and outdoors year-round
- Must be able to work independently in a busy environment
- Must comply with safety and health code standards
- Facility has intermittent noise