Operations Supervisor - Full Time Department: Customer Service and Safety Employment type: Full-time, salary exempt Work Schedule: varied hours including weekends, evenings and holidays Reports to: Operations Manager and Director Summary: this position manages the Floor Staff and Facilities departments, their performance and attendance, as well as the continuous customer service interactions with our guests. Essential Duties and Responsibilities: - Assign staff to daily positions, establish attracting rotations/schedules for daily staff
- Close and lock-up museum daily
- Friendly approach to customer service by greeting each guest they encounter
- Maintain knowledge of and consistently enforce the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)
- Assist customers in safely riding attractions
- Communicate with management and other employees, including use of two-way radios
- Be attentive at all times
- Maintain a clean and safe work environment for customers and other employees
- Provide superior guest service to all customers in a polite and expedient manner
- Assist customers with all questions regarding City Museum including facility layout and amenities
- Maintain knowledge of the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)
- Perform zone walk through and ensure zones are maintained to museum standards
- Follow all museum policies and procedures
- Other duties as assigned
Qualifications: - Applicants must be 18 years of age or older
- Ability to provide guidance and supervision to staff members
- Ability to communicate effectively with public, customers, and staff members
- Be aware, attentive, and work well with others
- Energy and enthusiasm for long days
- Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
- Must be able to work: days, evenings, weekends and holidays to meet business needs
- Approachable and outgoing
Physical Requirements: - Must be able to stand for extended periods of time
- Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.
- Ability to climb stairs
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