Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Datasheets, Entertainment and Media, Event Management, Facilities Management, Facilities Planning, Forecasting, High School Diploma, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Microsoft Excel, Microsoft Outlook, Microsoft Word, Music, OSHA, Operations Management, Operations Planning, Organizational Skills, Performance Management, Performing Arts, Plan Meetings, Power Amplifier, Project Planning, Safety Training, Safety/Work Safety, Sales, Sports, State Laws and Regulations, Team Lead/Manager, Team Player, Theater, Time Management, Training Program, Training/Teaching
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview:
The Operations Supervisor directs, manages, supervises, and coordinates event setup activities and operations/changeover crew for the facility and provides responsible staff and hands-on assistance to the Operations Manager.
This role pays an hourly rate of $20.00-$24.00
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until Septemebr 4, 2026.
Responsibilities:
- Oversee and monitor changeover and housekeeping crews; provide team support as required.
- Lead, supervise, and coordinate the operation of all event changeovers, i.e., banquet hall set-ups, meeting/breakout rooms, theater resets, stage risers, tables, chairs, and signs.
- Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates/changes as necessary.
- Serve as the primary point of contact for events when the Operations Manager and/or Event Management are not onsite
- Communicate all event information from meetings and the Event Data sheet to the appropriate Departments and staff.
- Perform routine to moderate tasks maintaining the theater, banquet spaces, meeting rooms, facility floors, chairs, staging, risers, and other inventory as needed.
- Provide excellent customer service to internal and external clients to provide a positive employee climate.
- Assume supervisory responsibility for all services and activities involved in the operations of all venue spaces.
- Lead / coordinate staff training and safety programs for all employees and temporary workers.
- Deliver and follow up on Performance Improvement procedures on a timely basis.
- Ensure staff are working safely and are aware of proper safety guidelines.
- Assist or lead planning, directing, coordinating, and reviewing of work plans for facility operations.
- Review and understand event documents to forecast staffing and equipment needs for all events.
- Interacting with clients and guests, serving their needs within the confines of state and local laws, while providing physical facility needs
- Coordinate facility arrangements with concessionaires and production department
- Executes other operational duties as assigned.
Qualifications:
- High school diploma or equivalent.
- 2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of setup/housekeeping and event coordination.
- An advanced degree in Facility Management or a related field may be substituted for years of experience.
- Advanced computer skills and experience with MS Word, Outlook, and Excel preferred.
- Ability to effectively lead a team and manage in a fast-paced, high-pressure environment.
- Knowledge of OSHA standards / requirements.
- Possess superior interpersonal, communication, and leadership skills.
- Ability to communicate clearly and concisely.
- Self-motivated and excellent organizational skills.
- Ability to work independently and as part of a team.
- Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.