Operations Supervisor (Complex Manager)

The Complex Manager is First Fleet's key operations link between the organization, driver, and customer. The primary responsibility in this role is to provide leadership for multiple on-site management teams while working to maximize performance using a range of objective operational and financial measures. The Complex Manager will be responsible for the accounts performance, measured by earning acceptable margins, delivering on aggressive growth targets and profitability, while managing and developing the relationship with the customer which includes working to minimize their overall logistics costs. This must be accomplished in conjunction with meeting the key performance indicators (KPI’s) established by Werner and our customer.

Responsibilities:

• Oversee 4 customer locations and 2 FirstFleet occupied locations. (Richmond, West Point, Hopewell and Petersburg)
• Manage a total of 6 Supervisors. 
• Make sure that all terminals are working together to eliminating empty miles.
• Work with each location on callouts/open positions to ensure all shifts are covered.
• Assist with dispatching where needed. 
• Customer communications
• Payroll and Billing oversight for 3 invoices weekly
• Making sure that all Customer reports are completed timely. 
• Monitoring Hours of Service/DOT Compliance 
• Monitoring that all paperwork is being collected.
• Taking care of maintenance at the FirstFleet facility
• Keep up with tractor/trailer maintenance 

Qualifications:

• 5+ years in transportation, logistics, or freight operations.
• Experience managing multiple terminals or facilities, preferably simultaneously.
• Experience leading managers, supervisors, dispatchers, dockworkers, and drivers.
• Strong understanding of FMCSA regulations, hours-of-service requirements, driver qualifications, inspections, and safety programs.
• Strong verbal and written communication skills
• Experience managing operating budgets, labor costs, productivity, and profitability.
• Ability to maintain major customer relationships and resolve service issues.
• Ability to coach, develop, and hold managers accountable for results.Ensuring all locations meet safety and operational standards.
  

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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