Operations Specialist

Work Environment:

This position is based in a professional office setting and involves the use of standard office and computer equipment. It is a full-time role, requiring five days of work each week, including weekends (Saturday and Sunday). The work schedule for Monday through Friday consists of a 9-hour shift, typically between 5:00 PM to 11:00 AM the following day. Weekend and company holiday shifts are also part of the schedule. The department operates 24/7 throughout the year. The minimum workweek is 45 hours, with weekend and holiday shifts mandatory.

Duties/Responsibilities:

Provide incredibly white glove customer service to all internal and external customers

Provide support to callers after hours needing assistance with, including but not limited to invoices, travel, pick-up and delivery notifications to internal and external customers

Track and provide proactive updates for a high visibility customer

Coordinate road service by engaging approved vendors

Properly manage ticketing system to track, report and document issues

Assist drivers with understanding and updating E-logs

Demonstrate a thorough knowledge and understanding of the operations structure, systems and procedures

Update internal dispatch system as needed and provide drivers and Independent Contractors with any dispatch information needed whether via email, phone or sent electronically