Operations Specialist

Description:

The Operations Specialist is responsible for the general operation of the Richmond office.  This position works closely with the Regional Lead of Operations. 

Duties and Responsibilities:

• Provide support for the team which may include sending candidate paperwork, client contracts, and executing full life cycle of job orders
• Provide support to Managing Partner/President and local field leadership including travel arrangements, scheduling, preparing reports, and letter composition
• Review client and the company’s contracts; work with legal as appropriate
• Provide support for consultants and producers regarding payroll, expenses, and benefits questions and/or training, along with approving as appropriate
• Responsible for weekly invoicing to clients, including monitoring aging reports and past due accounts

Desired Competencies:

• Accountability- Holding self and others accountable to meet commitments.
• Action oriented- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Self-directed with an innate drive to succeed; confident and resilient; accepts feedback with a desire for continuous improvement. Able to work with a sense of urgency and meet tight deadlines; organized, detailed, and driven.
• Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Develops written communication that is clear, concise, grammatical, and engaging.
• Customer focus- Building strong customer relationships and delivering customer-centric solutions.
• Resourcefulness- Identifying, securing, and deploying resources effectively and efficiently.
• Situational adaptability- Able to adapt approach, mindset, and actions depending on the situation to best meet business objectives. Displays emotional intelligence competencies of others-awareness and others or relationship management by recognizing situational cues and adapting response and demeanor for success.

Education and Experience:

• Bachelor’s degree preferred
• At least 1-2 years’ experience in recruiting industry or similar role
• Proficient in Microsoft Office Suite