Respond to client inquiries via numerous channels to support operational efficiency and quality client service. Identify potential issues in daily operational tasks and escalate risk concerns, as needed.
Numbers & Facts
Location
Pennington, NJ
Salary
$21–$22.29 Per Hour
Description
Summary:
Location: Pennington, NJ
Duration: 8-month contract
Work Mode: Onsite all 5 days/week
Responsibilities:
Perform standard transaction processing and reconciliation according to established written guidelines and procedures
Respond to client inquiries via numerous channels to support operational efficiency and quality client service
Conduct basic research, follow-up, and resolution of routine research requests
Identify potential issues in daily operational tasks and escalate risk concerns, as needed
Provide general operational support including mail sorting and distribution
Requirements:
Attention to detail to ensure accuracy
Effective written communication skills
Accountability – ensuring all requests are completed in their entirety
Analytical thinking – self-reliant to analyze situations and make quick decisions
Independence – ability to work independently with minimal supervision and guidance
Research skills – ability to understand systems to perform effective research
Risk management – ability to detect potential risks