Operations Specialist III

Operations Specialist III

Salary

$25.45 Hourly

Location

Main Campus, 6301 Kirkwood Blvd SW, Cedar Rapids, IA

Job Type

Full-Time Board-Approved

Job Number

02986

Division

Continuing Ed/Training Svcs

Department

Secondary Programs

Opening Date

08/18/2026

• Description
• Benefits
• Questions

JOB GOAL:

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under moderate supervision, provides department support, manages department processes, ensures data integrity and federal/state reporting compliance, and ensures smooth running of the office. This position must be able to provide exceptional customer service both over the phone and in a high traffic office setting. Persons in this position must also work on a cross functional team that supports all aspects of program support, data entry, student outcomes, and audit reviews.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Serve as Data Specialist and troubleshoot any student data concerns
• Generate reports from Federal and State reporting systems for data analysis purposes
• Complete data audits for accurate student records
• Enter student outcomes for student records
• Process registrations, cancelations and transfers for Adult Basic Education and ELL students
• Review/enter courses and classes into the non-credit and federal reporting system
• Create and maintain comprehensive process documentation
• Maintain database for high school distance learning program
• Support high school distance learning program with administrative tasks
• Assist in mailings to students or other external partners
• Utilize Kirkwood's software system to assist with room scheduling.
• Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.
• Perform various office clerical duties including filing, typing, scanning, and after the class processing of student records
• Depending on qualifications, may serve as the backup HiSET Chief Examiner
• Assist with ordering books and class materials
• Assist with department activities, meetings such as catering, supplies and scheduling
• Assist with processing blank purchase orders (BPO)
• Assist with reconciling P-cards
• Perform other duties as assigned

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Ability to provide service in a courteous, prompt, professional and efficient manner.
• Read, understand, and express oneself clearly and effectively in oral and written form.
• Ability to work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving.
• Establish and maintain good working relationships with students, colleagues, and general public.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. The position involves occasional (10-33%) driving to events and meetings away from KCC's main campus.

MINIMUM QUALIFICATIONS:

• Associate's degree
• Must have proficient knowledge of Microsoft Office products

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Strong problem-solving skills
• Prior working experience in program management
• Experience working in an educational setting
• Experience auditing compliance of program regulations
• Bachelor's degree and at least three years of experience in teaching, training, counselling, or testing; or college-level course work in those fields

EEO/AA STATEMENT:

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:OCR.Denver@ed.gov.

WHY KIRKWOOD:

Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until the position is filled.

Kirkwood offers a wide range of employee benefits. Read more about them here!

01

Do you have an associates degree or higher?

• Yes
• No

02

Do you have a Bachelors degree or higher AND at least three years of experience in teaching, training, counselling, or testing or college-level course work in those fields?

Required Question

Employer Kirkwood Community College

Address 6301 Kirkwood Blvd SW

Cedar Rapids, Iowa, 52404

Phone 319-398-5572

Website http://www.kirkwood.edu