Student Housing Operations Specialist
SPM, LLC is seeking a versatile, solutions-focused Traveling Operations Specialist to support student housing communities across our Louisiana, Georgia, Alabama, and Mississippi portfolio. This role provides hands-on operational leadership and temporary on-site support to communities experiencing staffing transitions, performance challenges, or peak move-in and turn activity - a great fit for someone who enjoys travel, variety, and making an immediate impact.
Responsibilities
- Provide temporary on-site operational and management support to communities that are short-staffed, in transition, or need additional leadership - stepping into Community/Property Manager duties when needed
- Support and coach leasing teams to achieve leasing, pre-lease, and occupancy goals, ensuring all leasing activity follows Fair Housing guidelines
- Review property performance and recommend strategies to increase traffic, conversion, and occupancy
- Coordinate unit turn, make-ready, and move-in schedules with maintenance and leasing teams around the academic-year leasing cycle
- Support resident relations and conflict resolution, and respond to resident service requests to maintain satisfaction and retention
- Support property accounting functions - posting rental payments, preparing bank deposits, monitoring delinquency, and assisting with month-end reporting and AR reconciliation
- Audit lease files and resident records for expirations, renewals, and other items requiring timely administrative action
- Assist with training, developing, and supervising on-site staff to ensure consistent operational and service standards
- Maintain accurate records in Entrata and support the accuracy of on-site marketing and social media presence
Qualifications
- 2+ years of experience in property management, multifamily, or student housing operations; on-site leasing or management experience required
- Strong leadership, communication, and time-management skills; comfortable adapting to a variety of assignments and property needs
- Working knowledge of Fair Housing requirements and property management software (Entrata)
- Willingness and ability to travel extensively across a multi-state portfolio, including extended stays as needed
- Valid driver's license, auto insurance and reliable transportation
Job Details
- Job Type: Full-time
- Travel: This is a traveling position; extensive travel is required to student housing communities across Louisiana, Georgia, Alabama, and Mississippi, with assignment length and location varying based on property needs
- Schedule: Varies by assignment; may include evenings and weekends during peak leasing, move-in, and turn periods
SPM, LLC is an Equal Opportunity Employer and maintains a drug-free workplace.