Communication Skills, Construction, Customer Relations, Customer Satisfaction, Detail Oriented, Develop and Maintain Customers, Green Business, Multitasking, Negotiation Skills, Operations Management, Problem Solving Skills, Remodeling, Risk Management, Telephone Skills, Time Management
LOCATION
Wilmington, DE
POSTED
30+ days ago
HomeStar Remodeling is seeking a high potential Service Manager to join our Operations team. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure.
The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones/emails/texts, handling/performing services, speaking with customers, and callback reports.
Your responsibilities:
Strong Communication, Time Management, Problem Solving, Risk Management, Technical, & Negotiation Skills
Coordinates office operations to ensure company requirements are sufficiently met on a daily basis
Handling Communication and Schedule for services
Schedule with Customers and Follow up with Homeowners on completed services
Ensure that all issues are resolved the most efficient and cost effective way to ensure customer satisfaction
Managing the 5-star experience for services, setting up the punch list, technician, materials and time so service is closed out during the first service visit.
Updating staff/Customers of any issues, delays or add-on
Maintain high standards of workmanship, that adhere to Original Plans & Specifications, as well as Company Standard
Knowledge of Proper Scope of work
Perform other duties as assigned
Your qualifications:
Must be proficient in Office365 or Google Suite
Strong Communication
Time Management
Problem Solving, Risk Management,
Negotiation Skills
Able to multitask proficiently
Goal Oriented
Minimum 2 years of post secondary education
Minimum 2 years of construction operations related experience