Operations Project Manager

As a Business Operations Project Manager within our Direct business, you will be the connective tissue between our frontline operational teams and the initiatives designed to make their work better. This role is built for someone who thrives on building relationships, understanding how work gets done, and rallying cross-functional teams around meaningful change. You bring enough project management discipline to keep initiatives on track, but your real strength is your ability to listen, communicate, and move people forward, not just manage a timeline.

Working closely with our Order-to-Cash teams, IT partners, and senior leadership across Comfort Medical and Coloplast, you will lead operational improvement initiatives from idea through implementation, ensuring projects deliver real, measurable impact for the teams we support. You do not need to come from the healthcare industry, if you have driven operational improvement in a complex, high-volume service environment, we want to hear from you. We will tach you everything you need to know about our business.

Major Areas of Accountability

• Lead large scale operational improvement efforts focused on business process optimization, including coordinating of technology adoption that support frontline teams. .
• Manage multiple improvement projects concurrently through the full project lifecycle from planning, development, launch, monitoring, and debrief facilitation to close out.
• Develop comprehensive project plans including scope, timelines, resource requirements, dependencies, and risk assessments.
• Create and maintain required project documentation and artifacts
• Lead cross-functional teams including business stakeholders, operational leaders, IT partners, developers, and vendors to achieve project objectives within defined constraints
• Serve as liaison between operations teams and IT teams, clearly communicating business needs so that technology partners can deliver effective solutions.
• Track and report project progress to stakeholders and leadership
• Ensure project deliverables meet quality standards, business requirements, and technical specifications.
• Conduct stakeholder interviews and workshops to gather business and technical requirements for process improvements and system implementations.
• Document business requirements clearly so that IT and development partners can build or configure solutions that meet operational needs.
• Validate requirements through reviews and approvals and ensure requirements traceability through the project lifecycle
• Coordinate and lead user acceptance testing (UAT) to ensure solutions meet business requirements are met before go-live.
• Lead process mapping sessions to document current and future state workflows using standard methodologies (e.g. swimlane diagrams, value steam maps).
• Analyze existing business processes and supporting systems to identify bottlenecks, inefficiencies, and improvement opportunities.
• Partner with service teams to design optimized workflows that leverage technology capabilities, enhance productivity, and drive improved revenue outcomes
• Leverage data analytics to track project metrics, demonstrate ROI, and support data-driven decision making.
• Support post-implementation stabilization by monitoring adoption, tracking issues, and coordinating resolutions with IT and vendor partners.
• Serve as a change agent to drive process improvements and technology adoption across the organization
• Assure all processes, SOPs, and tools are in compliance with our HIPAA privacy standards, all state and local laws, our Accrediting agency, OSHA, Medicare/Medicaid, Third-Party and private payor guidelines.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned

Basic Qualifications

• Bachelors degree or 10+ years' equivalent professional experience
• 3+ years of experience leading operational improvement, process change, or cross-functional project nitiatives in a complex, high-volume environment.
• A natural communicator and relationship builder who works confidently and comfortably across frontline teams, operational leaders, and senior leadership.
• Proven track record of successfully delivering operational improvement projects from initiation through closure with demonstrated business impact.
• Strong project management skills with experience leading cross-functional teams
• Proven ability to drive user adoption and change management for new processes, systems or technologies
• Proven expertise in process mapping and modeling techniques
• Proficiency in process improvement methodologies (Lean, Six Sigma, BPM)
• Experience gathering, documenting, and validating business requirements from operational stakeholders.
• Advanced skills with process mapping and project management tools (e.g. Visio, Azure DevOps, Smartsheet, or similar)
• Excellent analytical and problem-solving abilities with focus on measurable outcomes
• Outstanding written and verbal communication skills
• Strong facilitation and stakeholder management capabilities

Preferred Qualifications

• PMP, Six Sigma (Green Belt or Black Belt), or
• Experience with Automation, AI or Digital Transformation solutions that improve operational workflows
• Healthcare operations experience, particularly DMEPOS, revenue cycle management or order to cash operations
• Experience with Brightree System
• Knowledge of change management methodologies
• Experience with data analysis and reporting tools to support project metrics and decision-making
• Experience supporting operational teams through process change and system adoption

At Comfort Medical, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.

Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.

Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.

Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.

Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.

Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way

Competitive Compensation: The compensation range for this position is $88,413 - $132,620. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Coloplast sponsorship is not available for this position, including transfers of sponsorship. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of the start of employment

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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