Operations Processing Lead (Banking)

Title: Documents & Item Processing Lead Specialist

Location: Gettysburg, PA

Schedule: Monday-Friday, generally between 7:30 a.m. and 5:00 p.m. (40-hour week) based on departmental needs. This position also requires participation in system testing at least one Sunday per month for approximately 1-2 hours.

At ACNB Bank, we've spent more than a century helping individuals, families, businesses, and communities thrive. We're looking for a collaborative, detail-oriented operations professional who is ready to take a role in one of the Bank's most critical operational departments.

This is more than an item processing position. It's an opportunity to become a key contributor to enterprise projects, operational innovation, employee development, and the systems that ensure our customers receive exceptional service every day.

What You Bring to the Table (Qualifications)

• Education beyond a high school diploma with coursework in business or a related field
• Two or more years of banking operations, item processing, document management, deposit operations, or related experience
• Knowledge of banking operations, item processing, reconciliations, and operational controls.
• Strong analytical, organizational, and problem-solving abilities. Strong attention to detail and commitment to accuracy.
• Ability to work independently and exercise sound judgment.
• Proficiency with MS Office, including Outlook, Word, Excel.
• Excellent communication and interpersonal skills.
• Ability to stand, bend, stoop, and lift up to 50 pounds.

Key Responsibilities

• Lead Operational Projects and Improvements

• Participate in and lead departmental and enterprise-wide projects.

• Coordinate system testing, user acceptance testing (UAT), and implementation activities.

• Identify and recommend process improvements and operational efficiencies.

• Support change management initiatives and technology adoption.

• Prepare operational reports and monitor performance metrics.

• Promote compliance with Bank policies, procedures, and regulatory requirements.

• Collaborate across departments to achieve business objectives.

• Support Banking Operations

• Process daily item processing functions, balancing activities, and file management.

• Monitor processing systems, exception queues, and operational workflows.

• Research and resolve processing discrepancies, balancing issues, and exceptions.

• Assist branch personnel with operational questions and problem resolution.

• Support fraud detection efforts, returns processing, and risk management activities.

• Oversee Document Imaging, Mail, and Inventory Functions

• Ensure documents are accurately scanned, indexed, stored, and retrieved.

• Monitor quality control standards and records retention requirements.

• Process incoming and outgoing mail and support large-scale mailings.

• Coordinate inventory management and warehouse-related activities.

• Maintain vendor relationships and service expectations.

Why You'll Love this Role

• Become the Go-To Expert for critical banking operations, serving as a trusted resource for item processing, document imaging, mail services, inventory management, and operational workflows.
• Lead projects that improve the Bank, partnering with leadership and cross-functional teams to implement process improvements, system enhancements, testing initiatives, and operational changes that improve efficiency, strengthen controls, and enhance the customer experience.
• Drive operational excellence, by identifying opportunities to streamline processes, improve productivity, solve operational challenges, and strengthen service delivery.
• Ensure accuracy across critical banking functions: balancing & reconciliation activities, document imaging functions, customer and merchant deposit processing, supply and inventory management, and vendor-supported services.
• Comprehensive Compensation & Benefits Package: Includes health, dental, and vision coverage, 401(k) with employer match, ESPP, generous paid time off and 12 holidays, career growth and training opportunities - all within a supportive, relationship-focused team environment.

At ACNB Bank, you'll join a team that values collaboration, accountability, continuous improvement, and community commitment. You'll have the opportunity to make a direct impact on the operational processes that support our customers, employees, and long-term success.

If you're looking for an opportunity to lead projects, improve processes, support a high-performing team, and grow your banking operations career, we'd like to hear from you.

Apply today and help power the operational excellence behind ACNB Bank.

Our Careers page will help you find the job you've been looking for: https://www.acnb.com/careers-employment

Location: 100 V-Twin Dr, Gettysburg, PA 17325

ACNB Bank is an Equal Opportunity Employer.

Monday-Friday, generally between 7:30 a.m. and 5:00 p.m. (40-hour week) based on departmental needs. This position also requires participation in system testing at least one Sunday per month for approximately 1-2 hours.